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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They canceled my reservation with no explanation other than "we might have overbooked the hotel." I found this out around 11:20pm and had to scramble to find another room on short notice. Ended up costing me more money because of the short notice too.
Business response:
Thank you for your feedback. I’m so sorry a room was not available. That was not the first impression we were aiming for and we’re sorry we disappointed you.
Smells bad Very bare bones thin blanket. Flat plastic hospital type.pillow. gross. Smells bad.
Business response:
Thank you for your review, Carolyn. We are so sorry to hear that you encountered some offensive odors during your stay. Thank you for letting us know. We apologize for this great inconvenience and for the bad impression we made on you. Best wishes in your travels.
The property is advertised as an extended stay property with two burner stove, microwave, and refrigerator. But, there were no plates, flatware, or pans. Weekend check in was inconvenient and when asked for an item that was not in the room, staff was rude.
Business response:
Thank you for sharing your experience. I'm so sorry you were not aware of our unique amenities before you arrived and did not feel our warm, welcoming, friendly help from our entire staff.
Not a great impression at all.. do not recommend Very disappointing to drive over 13 hrs to arrive to be advised that my reserved non smoking room that was booked weeks ago was given away. Then to be offered a room in a smoking room with an asthmatic child was unbelievable. Had to find another hotel late at night unexpectedly was not a great first impression. Will not be booking with this hotel again..
Business response:
Thank you for this feedback. I'm so sorry we disappointed you.
You have to pay extra to have your room cleaned and linen changed. First time Ive heard of this. The rooms smell like mold. They’re decently cleaned but I was honestly expecting so much more.
Business response:
Hello. I’m so sorry that you were not aware of our unique amenities and services, esp. the Linen Exchange program and fee. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. It would be a bit shocking to not know about this until you needed the service. I'm sorry this took away from your great stay with us.
Awful Girl working made sure to wake us up at 9 by trying to get into the room to ask if we were leaving. Checkout is at 11. Last time we will ever stay at one of these.
Business response:
Thank you for your review. We appreciate your feedback about the early check-out reminders and the bad impression this made on you. We will use it to help us improve.
I liked nothing about that place the bed is hard. Feel like u on a cot
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Not what I needed Hotel.com add not clear this is extended stay motel. No lobby, no services, wouldn’t even give me a cup or plastic spoon. Microwave didn’t work, dog barking next door for over an hour. Front desk clerk not concerned. If I hadn’t prepaid I would have left.
Business response:
I'm so sorry our hotel did not meet your expectations and that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
worst stay ever 1st there was no ice machine..had to make your own ice cubes..no ice trays for freezer..no dishes for cooking..nothing to eat on..then one chair was broken..the radio was broken..no maid service..1 set of towels for entire stay...and to cap it off...no soap or shampoo..never again.
Business response:
Thank you for your feedback. We are so sorry that you were not aware of our amenity package options. One package includes linen exchange, another provides more frequent housekeeping, another for cookware, etc. Not every guest desires the same amenities. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests prefer the privacy this affords them during their longer stays with us. We are so sorry that was not what you expected and was an inconvenience du... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.