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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I needed Hotel.com add not clear this is extended stay motel. No lobby, no services, wouldn’t even give me a cup or plastic spoon. Microwave didn’t work, dog barking next door for over an hour. Front desk clerk not concerned. If I hadn’t prepaid I would have left.
Business response:
I'm so sorry our hotel did not meet your expectations and that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
worst stay ever 1st there was no ice machine..had to make your own ice cubes..no ice trays for freezer..no dishes for cooking..nothing to eat on..then one chair was broken..the radio was broken..no maid service..1 set of towels for entire stay...and to cap it off...no soap or shampoo..never again.
Business response:
Thank you for your feedback. We are so sorry that you were not aware of our amenity package options. One package includes linen exchange, another provides more frequent housekeeping, another for cookware, etc. Not every guest desires the same amenities. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests prefer the privacy this affords them during their longer stays with us. We are so sorry that was not what you expected and was an inconvenience du... read more
Never again Definitely not worth your money, beds are very uncomfortable there is nothing in the room but toilet paper, very loud at night... I will never stay in this hotel again!!!!
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression. Our goal is to provide an all-around positive experience for every guest. Best wishes in your future travels.
Avoid, Rooms stinks, Prostitutes use this place Worst bed I’ve ever slept on in my adult life. The hotel stinks. There are 10 different smells at all times. Cigarette smoke, dog smells, strong food odors. Avoid if possible. Oh and it’s not safe. Prostitution is definitely allowed and I felt very unsafe the entire time.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We hope you'll consider booking with us again for a better experience.
Not Good I arrived at 5pm and it was another hour before I could go to my room because it had not been cleaned. Upon entering my room, I found that there were no towels or toilet paper. Once I got towels, I had to go to front desk to swap them every 2 days because they did not provide daily room cleaning. I had to buy my own trash bags and everyone just piled their trash by the elevator. I believe the manager was the only person working this motel. Also, the bed was small and the mattress was very uncomfortable. I would not ... read more
Business response:
Thank you for sharing your experience, Marc. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Do not stay here. Worst hotel I’ve ever been in. Disgusting, terrible staff, terrible guest, very run down. Wouldn’t send my worst enemy there.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Business response:
I'm sorry you did not enjoy your stay with us.
Terrible This facility is NOT a suite! I don’t have the words to describe what it , except for it’s a LONG TERM place for intransit people!
Business response:
We do cater to extended stay guests. I apologize you weren't aware of that before you checked in. I wish you well on your future travels.
Awful The location was great. Hotel services were awful! There was feces on the elevator, front desk staff on that Sunday was pitiful!!!!
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.