This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was for 3pm. When we arrived at 5:30 the maid was still in the room. The kitchen counter was sticky. There were pieces of food under the stove top coils and black mold on the side of the refrigerator. The underside of the bathroom faucets had not seen a sponge and cleanser. Need I go on?
Business response:
Thank you for your very thoughtful review and descriptions. We are glad our accommodations met your needs but apologize that you did not receive a sparkling clean room during this stay. We apologize for the inconvenience and hope you'll give us an opportunity to truly impress you if you're traveling in the area again.
Horrible property! Reminds me of a high rise slum.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
THIS HOTEL IS IN TOO GOOD OF CONDITION TO HAVE THE MOST UNCOMFORTABLE BEDS THAT I HAVE EVER LAID ON. THEY NEED TO WORRY ABOUT COMFORT INSTEAD OF THE EXTERIOR AND INTERIOR PAINT. I GOT LOCKED OUT OF MY ROOM AND IT TOOK ME 20 MINUTES TO GET THE ATTENDANT TO ANSWER THE PHONE AND COME LET ME IN. TWO OTHER PEOPLE WAITED AT THE FRONT DESK WOTH NE BUT NO CLERK FOR 20 MINUTES. THESE PEOPLE WALKED OUT. WHEN I CHECKED IN THE CLERK MADE A COPY OF MY DEBIT CARD FRONT AND BACK. I FIND THIS IS A SECURITY ISSUE AND I WAS NOT COMFORTABLE GI... read more
Business response:
I'm so very sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
I made reservations and then couldn't even get into room because frint desk close at 8pm and noone would answer ohone to get checked in
Business response:
Thank you for your feedback. We apologize for the great inconvenience of arriving and not getting an answer on the Lobby phone so you could get checked in. That is certainly not the first impression we were aiming for…. We are so sorry for this very disappointing experience.
Business response:
Thank you for rating our hotel.
Terrible My room has not been cleaned. Bathroom was a mess and no towels. Nobody was around to clean it. So I had to wipe it down.
Business response:
We apologize for this great inconvenience.
Business response:
Thank you for the feedback.
Property is nice rooms are nice. They do not clean your rooms. Its been 2 weeks and i have to take my own linens down to be exchanged for clean ones. Wasnt aware after working 12 to 14 hour days i would have to clean my own room.
Business response:
Thank you for your comments. We're glad you appreciate our accommodations but we're so sorry you were not aware of our unique approach to amenities -- guests pay only for those services they desire. For more frequent housekeeping and trash removal, just stop at the Front Desk and request this additional service package. We apologize for the inconvenience this caused you and hope we can make the rest of your stay even better!
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.