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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wooden floor was sticky and dirty. It was roach infested.
Business response:
Dear Guest, Thank you for staying at Extended Stay America. We regret that your experience fell short of expectations and appreciate your feedback. Please know we are actively addressing concerns related to cleanliness and pest management. Your insights are invaluable as we work to improve our standards, and we hope to have the opportunity to provide you with an enhanced stay in the future.Sincerely,Hotel Management
The moldy smell
Business response:
Dear Guest, We appreciate your feedback and regret that your experience was not as fresh and comfortable as expected. Maintaining a clean and welcoming environment is essential; we take your comments seriously. Your insights will be shared with our team as we continue to enhance our guest experience. We hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
It’s the worst I have ever been, it’s dirty, the smell of the dirty carpet was disgusting through the whole floor Hallway
Business response:
Dear Guest, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Sincerely, Hotel Management
The staffs are rude would not recommend
Business response:
Dear Guest,Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
I made a reservation 1 hour before the check in. We made in a smoking room, my mistake. My wife has asthma and it was imposible to stay. The supervisor told us we could cancel and then refuse make a refund.
Business response:
Dear Gustavo, Thank you for sharing your experience. We deeply regret that the room condition impacted your stay and that you had difficulty resolving the issue. We understand the importance of providing a comfortable environment, especially for those with health concerns, and we sincerely apologize for the inconvenience. Your feedback is valuable, and we will address this matter with our team to ensure more transparent communication and better handling of similar situations in the future.Sincerely,Hotel Management
Worst ever Worst ever at ridiculous cost - smell like a “weed” factory for added experience- do not stay here!!
Business response:
Dear Linda, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for your challenges, particularly with the overwhelming fragrance. Your feedback is of utmost importance to us, and we take such matters of cleanliness seriously. We have noted your feedback and will review it appropriately, as we always strive to ensure a pleasant environment for all our guests. Your feedback will aid us in making necessary enhancements. We genuinely hope you will consider giving us ano... read more
The quality of the room accomodations was extremely poor considering the price point.
Business response:
Dear Anthony,Thank you for sharing your feedback. We are sorry to hear that the accommodations did not meet your expectations. We strive to provide value for our guests, and your comments will help us in our efforts to improve the overall guest experience. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
The area doesn’t feel safe, there was no AC, the TV doesn’t work. Horrible experience
Business response:
Dear Christopher,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns regarding safety, the lack of AC, and the TV are important to us, and we are sorry for the discomfort this caused. We take your comments seriously and will investigate these matters to ensure they are addressed. Please know that guest safety and comfort are a priority, and we strive to provide the best possible experience. We hope you will consider giving us another opportunity to provid... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.