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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Dear Davontae, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
MY LAST VISIT Very loud residents. Staff did nothing to stop the behavior. Bed was HORRIBLE. Water pressure was very weak. WiFi dropped constantly. We did not feel safe here because of the location and clientele. MOLD was growing on the bathroom walls.
Business response:
Dear Ronald, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the disturbances you experienced, including noise and discomfort with the bed. Your feedback about the water pressure, Wi-Fi issues, and cleanliness has been noted, and we will address these matters with our team to enhance the guest experience. We understand your feelings of safety are paramount and appreciate you bringing this to our attention. We are committed to providing a welcoming environment and will strive to impr... read more
I arrived at the hotel at 10:00 PM, expecting to check in smoothly. However, there was no one at the front desk to assist me. I was instructed to call a phone number for assistance, and I spent a considerable amount of time on the call, being told that someone would be sent to help me check in. Unfortunately, no one ever arrived, and I was left waiting for an unacceptable amount of time. Due to this lack of service, I had no choice but to find another hotel for the night. This situation caused me significant inconvenience an... read more
Business response:
Dear ANDRES, We deeply regret the challenges you experienced during your recent stay with us. It's truly regrettable that our service fell short of your expectations, especially during a late-night check-in. Your feedback is invaluable, and we are addressing the communication and staffing issues to ensure this does not recur. We understand the importance of a smooth arrival experience and sincerely apologize for the inconvenience and distress caused.Sincerely,Hotel Management
You have to pay $2 for towel. $10 for cleaning service request. Cleaning service is after 2 weeks.
Business response:
Dear Marcel, Thank you for being our valued guest and taking the time to share your experience. We apologize for any inconvenience caused by our towel and cleaning service policies. Your feedback is invaluable as it helps us enhance our services. We hope your overall stay was enjoyable, and we look forward to the opportunity to provide an improved experience during your future visits. Thank you for bringing this to our attention.Sincerely,Hotel Management
Entire place smelled horrible , especially the elevator , trash all over parking lot from guests . Stains on walls and linens and couch bed was uncomfortable and old and falling apart . Would not recommend
Business response:
Dear Nicole, We deeply regret the unpleasant conditions you encountered during your stay. Cleanliness and comfort are our top priorities, and it's clear we fell short in these areas. Your feedback is crucial, and we will address these issues immediately to prevent future occurrences. We apologize for the inconvenience and hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
Smells
Business response:
Dear Aaron, Thank you for being our guest. We appreciate your feedback and apologize for any inconvenience you experienced. Maintaining a fresh environment is our priority, and we will address this matter promptly. Your insights help us enhance our guests' experience. We look forward to making your next stay better.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.