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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is, indeed, very unique. It is uninhabitable. It stinks! The smell is so strong that I couldn’t breathe. Smelled of Bug Spray (?). I reported it to the lady at the front desk, & she looked at me as if I was speaking Greek. She said she would send somebody up to check it out. Nobody came. The sheets were clean but stained. The carpet in the hallway was terribly stained, & don’t know if it ever gets shampooed. There was no cup or plate or amenity in the room, even though there was a microwave oven. I had to reque... read more
Business response:
Dear Vinay, We sincerely apologize for the discomfort you experienced during your stay. We completely understand your concerns about the room's atmosphere, maintenance, and amenities. While we continuously strive to provide a pleasant environment, we acknowledge that we did not meet your expectations in this instance. Your feedback is valuable, and we are actively working to address these issues. We are committed to improving, and we hope you will consider giving us another chance to provide you with a significantly better e... read more
Run down hotel, aisles carpet are dirty, all furniture old and dated
Business response:
Dear Fabio, We sincerely regret that you found aspects of our property below the standard we strive to provide. We are disappointed to learn that the condition of our corridors and furnishings did not meet your expectations. Please know that your comments have been shared with our teams as we continually work to enhance our facilities. Your insights are invaluable, and we remain committed to addressing these concerns promptly. We appreciate your candor and hope to have the opportunity to deliver a stay that more accurately r... read more
Uninhabitable conditions, room was full of mold. It was visible and smelled terrible, television didn’t work, WiFi didn’t work, bed springs poked several areas of my body, soiled linen. I slept fully dressed and didn’t get under the cover at all. I felt nasty just being there
Business response:
Dear Guest,We deeply regret that your stay did not meet expectations. The issues you mentioned, including the condition of the room, are certainly concerning, and we apologize for the discomfort you experienced. Please know that your feedback is taken seriously, and we are committed to addressing these matters. We strive to maintain a high standard for our guests, and we appreciate your input in helping us improve. We sincerely hope you will consider giving us another opportunity to provide a better experience in the future.... read more
Close your nose Dmelled like piss
Business response:
Dear Joseph, We deeply regret that the condition of your room negatively impacted your recent stay. We recognize the significance of a clean and comfortable environment and sincerely apologize for not meeting your expectations. Your feedback is valuable to us, and we will address this issue immediately with our housekeeping team to ensure it doesn't recur. We appreciate your business and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
There were roaches in the room,room smell like smoke,the hallways was dirty and smell like weed the whole time aswell as the elevators,the front desk service was good and that’s the only plus
Business response:
Dear Reginald, We are sorry your stay did not meet your expectations. Please accept our sincerest apologies for the cleanliness issues and other aspects that impacted your comfort. We understand how disappointing this must have been, and we regret that it affected your overall experience. We appreciate your kind words about our front desk service; your feedback is invaluable. We take the upkeep of our property seriously and will work with our housekeeping team to ensure these issues are addressed. Your satisfaction is our to... read more
Tired and worn down Well for the price this was no bargain. Very tired and cheap looking. Would never stay here again.
Business response:
Dear Stephen, We sincerely apologize that your experience did not meet your expectations. We understand the importance of providing a comfortable and well-maintained environment, and we regret that our accommodations did not meet your standards during your visit. Your feedback is invaluable, and we are committed to improving our guest experience. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Our room stunk SOOO BAD. The guy at desk had some spray handy to come spray in our room but it didn’t help. We hung car air fresheners in the room and on a/c vents. We also sprayed febreeze… no luck. Towel bar in bathroom was completely rusted and flaking off. The lights over mirror were also solid rust.
Business response:
Dear Kenneth,We sincerely apologize for the discomfort you experienced during your stay. While we are glad the staff made efforts to assist, we understand that the situation was not ideal. Please know that your feedback is valuable, and we will address the cleanliness and maintenance concerns to ensure a better experience for future guests. We appreciate your understanding.Sincerely,Hotel Management
It’s okay,
Business response:
Dear Tamer, Thank you for being our guest. We are pleased to know that your overall experience was satisfactory. However, we regret that some aspects did not fully meet your expectations. Providing a seamless and enjoyable stay is important to us, and your comments will be shared with our team to help us improve. We apologize for any inconvenience you experienced and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.