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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place smells from the hallway to the room . The breakfast was very much a lie there was only coffee and muffins that was gone before 7:30-8:00 . No one address the smell the fridge in the room made noise so sleep was out of mind and sight . People hang out in the lobby in sleepers. No pool also the tv remote did not even work we had to call several times to get that replaced I do not recommend this locations
Business response:
Dear Nicholas, Thank you for being our guest. We sincerely apologize for the concerns you encountered during your stay. Providing a comfortable and pleasant environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness, breakfast offerings, noise, and amenities has been noted and will be addressed with our team for improvement. We understand your disappointment and hope you will consider giving us another chance to provide you with a more positive experience in th... read more
Displeased at most The shower and sink didn't drain. Only one person was able to take a shower. Hair everywhere on floor and bed sheets, no parking was available we had to search for parking, there were clearly signs of prostitution going on in and around this establishment. Blankets were itching and slight smell the bathroom rowels were old raggedy and somewhat warn out. I am totally displeased with these things my crew had to deal with no one got sleep.
Business response:
Dear Kelly, We sincerely apologize for the various challenges you encountered during your stay. It's distressing to read about the issues with the plumbing, cleanliness, and parking, which are certainly not reflective of the standard of service we aim to provide. Please know that we take your feedback seriously and are taking corrective steps to ensure a better experience for all our guests in the future. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of meeting your expectations. We t... read more
We did not realize that this was an extended stay property. Did not feel safe with some of the people that were living within this property. The pricing is honestly what brought us to this place.
Business response:
Dear Rosaire, Thank you for choosing our hotel and for taking the time to provide feedback. Our guests' security and safety are of utmost importance to us. Please know that our security team is reliable and well-trained, and we assure to keep all of our guests safe and secure during their stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
Besides the homeless people crowding every hallway, there were chickens and poop all over the front of the entrance. Domestic abuse in the foyer. Police and rescue squads on the premises twice during my 2 day stay. I wouldn’t have stayed there at all. But no other bookings were available for the area I needed. This was worse than some 3rd world inns I’ve stayed in.
Business response:
Dear STEVE, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your short stay, which left you with a less-than-perfect impression of our hotel. We duly appreciate your patience and hope to have another opportunity to welcome you back for a better experience.Sincerely,Hotel Management
terrivel
Business response:
Dear jose I m, We appreciate your feedback about our hotel. We are sorry to read that you were disappointed, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will give us another chance to impress you.Sincerely,Hotel Management
terrivel
Business response:
Dear jose, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Very dirty. Refrigerator looked as if it had bullet holes in it. Wish I would have taken pictures but I was trying to get out of there fast.
Business response:
Dear Andrea, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were unhappy with the refrigerator in your room. We will address this with the concerned associates, and we thank you for your patience. We hope to accommodate you again so we may provide you with the flawless experience you deserve.Sincerely,Hotel Management
Bed Sheets were filthy. When i went to go looked for housekeeping or something at front desk , there was no one there . Carpet smelled and were stained throughout the entire hotel.
Business response:
Dear Katia, We humbly apologize for any inconvenience caused due to the lack of exceptional accommodations you deserved. As a business, it is our utmost priority to surpass our guests' expectations, and we deeply regret any oversights that may have occurred on our part. We understand the significance of providing our guests with fresh and tidy accommodations, and therefore, we will initiate an investigation with our housekeeping staff to ensure that each room is flawlessly prepared for our guests. We express our heartfelt gr... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.