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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no chair or couch to sit on. I called front desk and they said that Stay America corporation ordered them to remove all the furniture. The halls and elevators smelled like marijuana.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the absence of seating in your room and the uncomfortable environment in the hallways and elevators. We understand how important these aspects are for a comfortable stay, and we deeply regret that we were unable to meet your expectations. While certain furniture adjustments were made as part of corporate policy, we will certainly review your comments to ensure we are providing the best experience for all guests. Your feedback is valuable, and we are committed ... read more
Unfortunately dirty & unsafe... unfortunately the Hotel was filthy and strong smell of chemical cleaner that my family could not resist the smell ... traveling with my family I also could not stay in this hotel because of the strong smell of marijuana and the people hanging in their cars smoking week and drinking alcohol. I did not feel my vehicle is in a safe place
Business response:
Thank you, Enrique, for sharing your experience. We sincerely regret that your stay did not meet expectations and that concerns about cleanliness and safety impacted your visit. Guest comfort and security are our priorities, and your feedback helps us identify areas for improvement. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Hold your nose The smell of marijuana hit me as soon as I left the lobby and lingered in the elevator. Once in the room, it was a different odor that replaced it. I won't be returning to that location.
Business response:
Dear Guest, Thank you for the feedback regarding your recent stay. We sincerely apologize for the unpleasant odors you experienced during your stay. While we do have designated smoking areas on the property, we understand that it should never affect our non-smoking guests, and we regret that it did. Please know that we will address this with our team to prevent similar situations in the future. We value your input and hope you will consider giving us another opportunity to provide a more pleasant experience in the future.Sin... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Péssima limpeza Limpeza do local é um desastre. Corredor do hotel, parece que falta ar, do cheiro que nem sei descrever se [e de mofo ou sujeira. Limpeza do quarto, o chão parece "melado", chega a deslizar os pés. Lençois e travesseiros, cheiram a cigarro. Não sou nem um pouco chato a detalhes e já me hospedei em hoteis bem mais simples que este, mas que eram muito mais limpos. Dificil até acreditar nos comentarios que li, em que as pessoas relatavam exatamente o que estou relatando. Mas comprovei que era tudo verdade.
Business response:
Dear Eduardo,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, including the unpleasant odors and the condition of your room. Your feedback is crucial, and we are addressing these matters with our housekeeping team to ensure immediate improvements are made. We understand that a clean and comfortable environment is essential for a positive experience, and we regret that we fell short in this regard. Please know that we are committed to enhancing ... read more
Compliant This hotel has beat minimal essentials. You get towels and 1 bar of soap. No coffee pot or coffee in the lobby. You get a refrigerator, microwave and 2 burner but no pots or pans. If you want to rent them it's $39.99. if you need another towel it will cost you $1.75. we will never stay there again. Only plus about it it's a pet friendly hotel.
Business response:
Dear Tammy, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be when expectations are not met, especially regarding essential amenities. Your comments about the kitchen supplies and additional charges are important, and we will review these areas to improve our guest experience. We are glad you appreciated our pet-friendly policy, and we hope you reconsider staying with us again in the future for a more enjoyable experienc... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.