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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience. When booking online they don't tell you there's a deposit of 109.00. Upon arrival they cancelled the booking due to the deposit. Why pay 109.00 when the room itself is 80.00?
Business response:
Dear Margaret,We apologize for the frustrating experience you encountered with your reservation. While the deposit is mentioned on our website, we regret that it led to your booking being canceled upon arrival. We understand how disappointing it can be to face unexpected obstacles, especially when planning your stay. Your feedback is valuable to us, and we will address this with our team to ensure that all necessary information is made clear to guests. Thank you again for your feedback. We hope you will reconsider and give u... read more
The hotel needs an upgrade and more features The bed is not great and very uncomfortable the room kept giving off an odor as soon as you open the door. Phones do not work in the room, the bathroom has no compensation for showering, the toilet kept clogging up, you have to pay for towels and pillows.
Business response:
Dear Guest,We apologize for the numerous issues you encountered during your stay. The issues you mentioned are concerning, and we understand the frustration and discomfort this caused. Please know that we take your concerns seriously, and we will address them with our team to ensure that these issues are resolved and prevent future occurrences. Additionally, your comments regarding the need for the upgrade will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-main... read more
Not what’s in the pictures The hotel looks a lot better in the pictures. It was not clean and run down. Needs a rebuild.
Business response:
Dear Guest,We are sorry that your experience didn't meet your expectations. Your comments will be shared with our team for improvements. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
If you have an extra $20 just spend and save yourself trouble
Business response:
Dear Matthew,We’re sorry that your experience with us did not meet your expectations. Your feedback is important, and we regret that you felt your stay wasn’t worth the value. We are continuously working to improve our services and amenities to provide a more positive and comfortable experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Not quiet people in room 324 are unbearable sounds like abuse about call law enforcement
Business response:
Dear Kevin,We sincerely apologize for the disruption you’ve experienced during your stay. We understand how distressing this situation must be and are deeply sorry for the impact it has had on your comfort. Please know in the future, our front desk is available to help make you as comfortable as possible. Our staff is trained to have appropriate conversations with our guests to resolve such issues. Your peace of mind is important to us, and we’re committed to ensuring a safe and comfortable environment for all our guests. Si... read more
The property is infested with roaches!!
Business response:
Dear Patricia,We are truly sorry about the pest issue you encountered during your stay. This is not the level of comfort we strive to provide for our guests, and we take this matter very seriously. We will address this with our team to take the necessary steps and ensure we maintain a clean and welcoming environment for all our guests. We appreciate you for bringing this matter to our attention. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedb... read more
The smell was definitely unique, and not in a good way. The TVs were broken in 2 of our 3 rooms. There was an oily brown residue on the floor, and basically all over one of the rooms. There was mold on the shower curtain and I am allergic to mold. There appeared to be urine spots on multiple areas of the room that were never mopped up. The area was scary. The shelves were broken in the bathroom and held up by blue tape. We couldn’t use the pull out bed because upon removing the cushion, there was cigarette ashes all over it.... read more
Business response:
Dear Sharon,We appreciate your kind words about our staff’s hospitality. However, we are truly sorry for the numerous issues you faced during your stay. The conditions you described are concerning, and we understand how distressing this must have been for you and your family. We take cleanliness and maintenance very seriously, and your feedback will be addressed with our team to ensure our rooms are thoroughly cleaned and inspected to meet the high standard our guests deserve. We will take the necessary steps to prevent such... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,027 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.