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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AVOID AT ALL COSTS After a late night arrival in Charleston (11:40 PM), we arrived at the hotel after midnight. We were let into the building by a resident--the office was closed. We used the phone provided to contact the staff, and Veronica finally came down, She said we did NOT have a reservation, and after I produced the paperwork, she checked again, and told us again we did not have a reservation. When asked for an available room, we were told there were no rooms available. We went to our car, and drove to several other ... read more
Business response:
Dear Guest, Thank you for sharing your review with us. We sincerely apologize for the issues you encountered upon your late-night arrival and with your reservations. We take your concerns very seriously, and we deeply regret that your experience was not the welcoming and smooth check-in process you deserve. We have already shared your comments with our front desk and reservations teams to investigate what went wrong and ensure that this does not happen again. We appreciate your feedback, as it helps us improve, and we hope w... read more
Looks nothing like pictures and had roaches inside of room!
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking a moment to share your experience. We are sorry that the cleanliness of the room did not meet expectations. Please accept our sincere apologies; this is not the standard we strive to maintain. Your comments have been shared with our housekeeping and pest control team to ensure immediate attention is given to improving our room standards. If your travels bring you back this way, we’d welcome the opportunity to offer you a better stay. Sincerely, Hotel Managemen... read more
There were lots of cockroaches in our room and the microwave was not clean.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you encountered with the cleanliness of your room. This is certainly not the experience we want any guest to have, and we assure you that we take pest concerns seriously. Our team is already looking into this matter, and we’ll be working closely with our pest control service to address and prevent any future occurrences. Thank you again for bringing these matters to our attention. We regret that we missed the mark... read more
Room was over run with roaches could not even stay the night after driving 8 hours to get there. Staff did not care.
Business response:
Dear Guest, Thank you for sharing your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Took forever for someone to come to the front desk to check me in. And there was bugs in the room.
Business response:
Dear Guest, We appreciate you choosing us and leaving your comments. Please accept our apologies for the delay caused during your check-in and the frustration you experienced. Further, we regret that the condition and cleanliness of the room were not as expected upon arrival in the room. We will discuss these problems you faced with our team and take steps to ensure this will not be repeated. Thank you for your patience in this matter. We hope you will revisit the next time your travels bring you our way.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.