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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was ok till we entered the room where when we turned on the light, there were nearly a dozen roaches, running some flying. We backed out and found another hotel.
Business response:
Dear Guest, Thank you for your feedback. We deeply regret that your experience did not meet the high standards we aim to provide. Cleanliness and comfort are of utmost importance to us, and we take your concerns very seriously. Please rest assured that the situation you described is being thoroughly addressed to prevent future occurrences. We apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We hope for the opportunity to provide a more positive experience should you co... read more
There was no shampoo, no coffee, no pot for coffee, no ice bucket, only a mattress on a cheap bedframe. I did not know the area and it was a very sketchy area. Homeless everywhere. Loud music was played out in the parking lot. I would not recommend a single woman by herself to stay there
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your stay did not meet expectations and understand how important comfort and a sense of security are, especially when traveling alone. Your feedback regarding in-room amenities and the surrounding environment is taken seriously, and we’re sorry to hear that your visit was impacted in this way. This input helps us better evaluate areas for improvement. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Ma... read more
Guest room door security lock was broken, counted 5 bugs crawling around the room :(
Business response:
Dear Guest, Our goal is to provide a comfortable experience for every guest; therefore, we apologize for this concern during your visit. We appreciate you bringing this to our attention. We regret your disappointment and are grateful for your patience. We do hope to accommodate you again, providing you with a more secure environment next time. Sincerely,Hotel Management
There was an alarm that went off every dang hour!
Business response:
Dear Guest,Your comfort and satisfaction are our top priority, and we deeply regret the inconvenience caused by the alarm disruptions during yourstay. We understand how frustrating that must have been, and it’s certainly not the experience we want to provide. Rest assured, we’ll look into this issue to ensure it doesn’t happen again. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention. We hope you’ll give us another opportunity to offer a more peaceful and enjoyable visit.Sincerely,H... read more
My room had lights out and not working, stunk like weed, the tub didn't drain well. The entire place was dated and unkempt. I will never stay in an extended stay place again.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay. Your comments regarding the condition and cleanliness of the room are concerning and will be shared with our team for immediate attention. We regret that this visit did not meet your expectations and hope you'll reconsider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Roach Motel The room looked ok. Floors was dirty and there were things that didn’t work like TV and blinds. The most concerning was the roach problem.
Business response:
Dear Guest, We were disappointed to read about the issues you encountered in your room, and we sincerely apologize for not meeting your expectations regarding the cleanliness and upkeep of our property. This has been addressed with the appropriate team to ensure it is taken care of, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
I didn't like anything
Business response:
Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. Our housekeeping and maintenance team is already at work to check the missed areas. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.