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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches. AC was off so room was hot a damp. Floor was super dirty—desperately needed to be vacuumed and mopped.
Business response:
Dear Lindsay, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works diligently; therefore, we regret not being aware of the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Dirty property. Infested with cockroaches.
Business response:
Dear Stephanie, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We assure you that we take every possible measure to prevent the entry of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and are grateful for your patience. Thank you again; we hope you will give us a second chance t... read more
This is by far the worst hotel I’ve ever stayed in. From the service at check in to the state of the room I cannot recommend it less. ROACHES ON THE PILLOW
Business response:
Dear Gabrielle, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
Elevators arent working. Outside doors are unlocked and can easily be accessed by anyone. Stairs is not gery well lit and dingy. Smoke abd loyd boise on the first floor and travels up to the 2nd floor. Room itself is durty, floor is sticky with gunk, dusty and moldy. It's very unsafe and unsanitary. Especially with kids.
Business response:
Dear Guest, We're deeply sorry to hear about the issues you experienced during your stay. The cleanliness and upkeep of our hotel is always our priority, and we fell short of our standards. Our team will check the concerns with the elevator and the outside door locking system on a priority basis. Thank you for bringing this to our attention. Also, we have shared your remarks with our housekeeping team to ensure we deliver a spotless room for our future guests. We're committed to addressing these concerns and ensuring that ev... read more
Zero star. Worst lodging you'll ever visit. I got there later in the night. I noticed lots of cockroaches in the breakfast area. When I entered the room, there were at least 10 cockroaches on the floor and few on the bed. When I complained to the front desk and asked if I can get a room with no roaches, the clerk said that the entire hotel is infested. I was left with no choice but to walkout. There were hundreds outside too. I called their headquarters requesting a refund and I was told I should expect in 48 hours and never... read more
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations with the cleanliness of your room during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure no future issues arise. We regret the frustrations you experienced and appreciate your patience. We work hard to provide our guests with happiness. Thank you again; we hope you will give... read more
The receptionist was knowledgeable and very helpful. However, the facility was not clean. When i went to my room, the door was slightly ajar. Union inspection, it was revealed that the tub was dirty, the walls were thin, and i could hear ever foot step all night. The next morning, observed a roach
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. The cleanliness of the room has always been our priority, and what you described does not meet our standards. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you e... read more
Roach palace There are roaches every where.
Business response:
Dear Guest, Thank you for sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the o... read more
I would like to refund my money when I got there late couldn’t check in there system said I wasn’t booked we end up had book a different hotel . Please inform our refund from the reservation
Business response:
Dear Guest, Thank you for contacting us regarding your recent stay with us. After looking into your case, it was found that you have charged a no-show fee because of not checking in on time. We understand that unforeseen circumstances can arise, and we're happy to assist you with any further questions or concerns, please feel free to reach out. We appreciate your feedback and look forward to serving you better. Sincerely, Hotel Management
My room wasn’t cleaned when I arrived. There was used soap on the sink and no staff to report my problems. The window was closed and no answer at the front desk
Business response:
Dear Guest, Thank you for bringing this to our attention, and please accept our sincere apologies for the condition of your room upon arrival. A clean and welcoming room is the most basic expectation, and we fell short in this instance. We also regret that you were unable to reach anyone at the front desk when you needed assistance. Please know that we are addressing this with our housekeeping and front desk teams to ensure better services and communication moving forward. We hope you will return so we can provide you with t... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.