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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a thing
Business response:
Dear Kathy, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
I don’t think the room had been cleaned, the floor was dirty and sticky, There was no shower curtain, the bed was not comfortable, the ac was really loud no workers were at front desk after 6 pm there was garbage everywhere outside piled on side walk, super loud and fighting in hallways on my floor, no bfast or even a coffee machine in room elevator was broken and water puddles in hall and stairwell. No ice machine that I could find but couldn’t ask anyone. gross.
Business response:
Dear Kimberly, Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition of your experience and the discomfort it caused. What you described does not reflect the environment we aim to provide, and your concerns have been shared with the appropriate teams for immediate attention. The well-being of our guests remains a priority, and we appreciate you bringing these matters to light. Your feedback is valuable and will be used to help guide improvements. We hope to have the opportunity ... read more
The in room stove didn’t work, nor did the plumbing. There was also roaches. The microwave looked like I’d need a tetanus shot if I used it.
Business response:
Dear Jamaria, Thank you for taking the time to share your feedback. We appreciate your positive comments and sincerely apologize for the inconvenience caused by the issues with the stove and other amenities. Providing a fully functional and comfortable environment is important, and we regret that this was not your experience. Your concerns have been shared with the maintenance team to prevent similar situations in the future. We value your understanding and hope you will consider staying with us again so we can offer you a m... read more
Roach infestation of kitchen area. Terrible. No front desk after 10 pm could not refund me.
Business response:
Dear Courtney, Thank you for sharing your experience. We sincerely regret the discomfort you encountered and understand how unsettling the situation must have been. The presence of pests is not acceptable, and your concerns have been taken seriously and shared with the appropriate teams for immediate attention. We also recognize how frustrating it must have been to seek assistance outside standard hours and not receive the support you needed. Your feedback is truly appreciated and will help us improve future guest experience... read more
Picture on advertise hotels.com. We're not accurate. The room was dirty and had roaches. Infestation, only stayed twenty minutes and I leave and go back to my home destination because it was late
Business response:
Dear Reginald, Thank you for sharing your experience. We sincerely regret that the condition of the accommodations did not meet your expectations and that your visit was cut short as a result. The comfort and safety of our guests are of utmost importance, and we take concerns regarding cleanliness very seriously. Your comments have been shared with the appropriate teams for immediate attention. We appreciate your feedback, as it helps us identify areas where we can enhance guest satisfaction. We look forward to a significant... read more
There were roaches in the room
Business response:
Dear Christen, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible in order to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret that we did not meet these expectations during your stay. Please revisit so we can ... read more
The smell was terrible the room was very poor
Business response:
Dear Zeev, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
It had roaches and floor was nasty
Business response:
Dear Darlene, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We assure you that we take every possible measure to prevent the entry of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and appreciate your patience. Thank you again; we hope you will give us a second chance to delive... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.