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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival I noticed loitering around the property. The lady at the counter was very nice and supportive. After checking in and entered the hallway I noticed a strong presence of cigarette smoke. I entered my room and went to shower. I went to pull the lever at the bottom spout and noticed it was loose from the wall, shower head leaked from the threads spilling water out the shower, tub drain dirty and clogged, one towel had a brown stain (disgusting)… desk light didn’t work and tv didn’t work. I continually worried about ... read more
Business response:
Dear Ulises, Thank you for your feedback. We’re sorry to hear about the issues you encountered with smoke, room amenities, and your vehicle’s safety. This is not the experience we aim to provide, and we will address these concerns with our team to make necessary improvements. We’re glad to hear the front desk staff was supportive, and we appreciate your comments as they help us enhance our services. We hope you’ll consider staying with us again for a better experience. Sincerely,Hotel Management
They tell you when you get there it’s an extra $109 smoking deposit, we will see if I actually get it back. The floor in my room was slipper like it was covered in grease! The toilet and shower were both broken!
Business response:
Dear Dylan, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle s... read more
Think twice before booking here. I was charged an incidental fee that was outrageous. Also told the incidental fee was to be paid in cash but would be refunded to the card I had on file to make the reservation which sounded shady. Online 1st got one price got there to check and was charged 3 times the rate I made the reservation for. The front desk worker was very unprofessional arguing with someone on their cellphone while ignoring that I was trying to check in for over 20 minutes until I left and went somewhere else
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Locals that don't live on the property won't let you enjoy your stay. It's like we were an inconvenience to them, so we sought lodging elsewhere unfortunately.
Business response:
DearStanley, Thank you for being our guest and sharing feedback about your visit. Our aim is to provide a relaxed and peaceful hotel experience to all our guests, but we are sorry we missed it in your case. Further, we regret you were not pleased with the environment outside the hotel. Our front desk team is always there to help you. Please return when your travels bring you to this area.Sincerely,Hotel Management
Expedia booked me for one night at Extended Stay America, but Extended Stay America actually doesn't book for a single night anymore. So Expedia defrauded my kids and me. Wish we had known that before arriving at Extend Stay America at 10 p.m. and being turned away. Expedia sucks. Please contact me about my refund, which still hasn't come through
Business response:
Dear Woody,Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, an... read more
Smokers throughout the hotel including staff. Puke in front lobby. Trash in elevator. Roaches in the room.
Business response:
Dear Brian, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay. Your concerns have been taken seriously, and we will take appropriate steps to address them. Providing a comfortable and clean environment is our top priority, and we regret falling short of your expectations. We appreciate your patience and understanding. We hope you'll consider giving us another opportunity to provide you with the exceptional experience you deserve on your next visit.Sincerely,Hotel ... read more
Dirty
Business response:
Dear DJ, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserv... read more
This place is absolutely disgusting. There were cockroaches in my room, the heater smell made the fire alarm go off and it’s in a very unsafe area. On top of that - you have to pay a refundable incidental fee that is twice the price of the room. There are no incidentals in these rooms - bare basics. I asked the front desk person when I would receive that money back and he said the very next day it would be credited. That did not happen so I just called over there and the person that picked up the phone said it would be anywh... read more
Business response:
Dear Tammy, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping, maintenance, and pest control, and we sincerely apologize this was not your experience. We will review these matters with the respective teams to prevent such issues from repeating. Additionally, please note that any incidental hold will be refunded to your account within a few business days. We strive to keep our guests well-in... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.