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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was down and we were on w4th floor. No address was provided and we went to the wrong hotel.
Business response:
Dear Rich, Please accept our apologies for not meeting your expectations during your time with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any situations that may have kept you from having an outstanding stay. We will follow up on your concerns to ensure we are well-poised to serve you better in the future. Sincerely,Hotel Management
We will never stay here again. There was no bathroom other than our room, the roaches were smeared on the walls all over, they crawled the walls and floors, our heater in the room wasn't fully functioning and the smell of cigarettes and weed was strong. We called the help line and we addressed our issues with the front desk. They said they would change our room and new room for bugs. Once we got back from our event that day all the staff was gone home. We never got any help. This place is terrible.
Business response:
Dear Christy, Please accept our apologies for not meeting your expectations during your visit. Our goal is to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for t... read more
Hotel bed didn't have any sheets refrigerator was nasty
Business response:
Dear LUCENDIA, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room before arrival. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Do not stay here Cockroaches everywhere even after I sprayed down my entire room. People doing frogs in the parking lot. After I decided I had had enough and wanted to leave the front desk staff was mean and rude about me deciding to leave.
Business response:
Thank you for allowing us to host you. We are so sorry for the issues that you experienced with the pest sightings and will make sure that we address these concerns with our pest control provider. We do hope that your future travels are both comfortable and pleasant.
There was cockroaches in the room. I have pictures, would like a manager to call me or even a refund. Dirty, no soap, shampoo, cups or anything in the room.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Grover. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
This was a last minute booking. This hotel was the only reasonable rate at the time of booking. I had to sleep with the window open to be able to breathe because the room contain too much smoke. I wiped everything down with Lysol wipes there was dirt on the surface of the table, nightstand, and etc. This is a place for a company to rent for their worker to stay when they are in town to do a job. This is not a place to stay for a weekend getaway or a vacation.
Business response:
Thank you for taking the time to review and rate your stay with us, Triniece. We hate to see that your time with us was not the exceptional one that we intended for you due to the issues that with the cleanliness and smoke. We are always looking for ways to improve and we will use your feedback to help us do just that.
This hotel was the worse hotel I have stayed at. The outside had prositute hooking up with guest. The hotel say masks were required but nobody working there had masks on. Our room had roaches, no drawer on the nightstand. The elevator smelled like Marijuana. The only positive was the workers. Also, paper thin walls. Expedia should not have thia inn listed.
Business response:
Thank you for taking the time to review and rate your stay with us, Chris. We are so sorry that you did not enjoy your time with us, and we will make sure that we address these concerns with our pest control provider for immediate action and resolve. Thank you for bringing these matters to our attention, and we hope that that your future travels are both comfortable and pleasant.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.