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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky Room was awful! Floors were sticky, hair on all surfaces, and something splattered on the TV. Smelled like a boys locker room.
Business response:
Dear Andrew, Thank you for staying with us and for taking the time to leave your comments. We have taken note of the specific concerns you mentioned. We understand the impact these issues had on your experience, and we apologize for the discomfort caused. Rest assured; we will thoroughly investigate these matters and take immediate action to address them. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel M... read more
The rooms need serious upgrade.
Business response:
Dear Tonya, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concern with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Don’t go here, it’s a cheap roach motel. We had to move to another room because there were puberty hair still on the sheets. Horrible! The staff was nice! No iron because everyone “stole” them according to the staff. Never again it was like false advertisement! We were so happy to leave!
Business response:
Dear Jasmin, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are disappointed to hear about the concerns with the room, and we will address this immediately. Our staff's top priority is to provide a ... read more
The property was dirty and had a distinct smell. it was also in a noisy surrounding near the railroad and airport which made it hard to sleep. We also only slept there for one day and didn't get a refund for the other three days.
Business response:
Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges; we would love to assist you in any way we can. We hope you will allow us a future opportunity to show you the seamless hospitality you should have rece... read more
Tre, the front desk clerk did all he could BUT he had to run to 6 different rooms to find out which one had 2 beds which I had reserved. He seriously RAN to them. He came back and said he found it and all he had to do was wash the floors. HE HAD TO WASH THE FLOOR??? The owners, and managers need to step up! The front desk clerk cannot do everything by himself. Thank you Tre for trying so hard and working so hard. This place does not deserve to have you as an employee. Needless to say, I DID NOT STAY AT THIS HOTEL.
Business response:
Dear Ronda, Thank you for taking the time to share comments about your experience with us. What you experience is not our usual hotel standard; we consistently strive to deliver exceptional service. Therefore, we apologize for what you encountered while waiting to get your room, and we regret that you did not get to stay. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every ... read more
Hair on the bed and in the bed, the 3rd hotel ive ever walked out of ( the pics online are a joke) i want a full redund for the portion charged by expedia
Business response:
Dear Coby, We always want to exceed our guest's expectations; therefore, we apologize if we overlooked a few issues in the preparation of your room. Financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If we may be of any assistance, please don't hesitate to reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincere... read more
the front desk clerk was so cheerful and helpful. I think her name was Christina and deserves to be working at a property in better condition
Business response:
Dear Debbie, We are sorry we did not meet your expectations during this visit. Although we're happy you recognized the efforts of our associate Christina, we sincerely apologize for the issues which compromised your experience. Our team makes every effort to deliver the exceptional accommodations our guests deserve. Therefore, we will share your review with our team to see where we went wrong and how we can improve. We never intend to disappoint our guests in any way, and we hope you will consider trying us again next time y... read more
For the price to stay for 1 night it was extremely low quality room and hotel. The hotel smelled pretty bad in the hallways and the sheets in the room smelled too. Everything in the room also made a lot of noise. The bathroom (drips coming from the bathroom air vent), AC unit coming on and off every 10 mins to cool down the room, the walls are paper thin and the floors are hardwoods so you can hear everything and everyone inside the hotel)
Business response:
Dear Greg, Thank you for choosing us. We are sorry that we did not meet your expectations. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.