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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room at the inn No reservations and no room. We needed to scramble and find another hotel
Business response:
Dear John, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and your experience was different. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality. Sincerely,Hotel Management
The toilet stopped working because they had some kind of automatic limit thing that was supposed to allow so much water. The floors were grossly sticky. For an “extended stay” it came with no cooking supplies. I.e. pots, pans, cook ware.
Business response:
Dear Taylor, First and foremost, we would like to offer you our apologies for the inconvenience that you encountered during your stay with us. Even though we strive to provide clean, comfortable, and well-maintained suites to our valued guests, there are times when we can't live up to the fullest. Also, to ensure the cleanliness of kitchenware on arrival, we keep them at our front desk, and our team is happy to deliver them to the guest's suite. We certainly apologize for any miscommunication regarding our dishware policy. W... read more
The property was in a state of disrepair and has an extremely severe bug issue!
Business response:
Dear Carmela, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Horrible nasty and infested with roaches It was horrible this place needs to be inspected the roaches are the worst I have ever seen. The building smells like the back side of a dumpster. Please stop and don't go here . This hotel needs to be removed from this site
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Dirty old room and cockroaches in room
Business response:
Dear Jeff, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you wil... read more
I didnt expect much. Just a clean room for the night. It was clean but walking down hall was overwhelming smell of cigarette smoke on a none smoking wing (not sure if smoking allowed in any rooms). Killed 2 roaches before going to bed and 1 crawling on wall when i turned light on at night. I was only there 11p-6a.
Business response:
Dear Karl, Thank you for taking the time to review your experience with us. We apologize for not providing a more pleasant stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we assure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still,... read more
There are roaches everywhere, there was blood on the back door and it took forever for Someone to come check us in.
Business response:
Dear Selina, Thank you for choosing our hotel. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us; therefore, we apologize for the issues you experienced. Although our hotel has regular pest control service, we will contact them to address this quickly. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to make your next stay a complete success.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.