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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pic on the internet shows a very different reality, honestly we got scared wen we got there, the smell of cigarette and weed everywhere, is gross dirty, we’re glad was just one night We never come back again
Business response:
Dear Simone, Thank you so much for sharing your experience with us. We apologize for the discrepancy between your expectations and your actual experience. Your feedback regarding cleanliness and odor is concerning, and we are taking immediate steps to address these issues. We strive to provide accurate representations of our property online and regret any misperception. Please know that your comfort and satisfaction are our top priorities, and we are committed to improving. We understand your decision not to return, but we h... read more
After booking the hotel and paying, I get a phone call from the property stating that they are completely sold out and that I need to seek reimbursement. After no resolution, and no refund, however, was assured that it would happen, and it was just all extremely inconvenient that I had to find another hotel, and that the issue is still not resolved and outstanding.
Business response:
Dear Traci, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
We left after 10 minutes in room. The hallways and elevator on the way to the room were dirty and smelled. The room was dirty and had bugs on the floor dead and alive. We will call expedia later about a refund. Would not recommend this place at all. Man at check in desk was accommodating.
Business response:
Dear Mark, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Shocking Was shocked there were no items nor coffee pot. Cupboards were empty except for a couple dead bugs. The bathroom sink was partially plugged.
Business response:
Dear John, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
Full of roaches
Business response:
Dear Brandon, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to keep the property clean. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver th... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.