This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach Motel! Worst hotel I’ve ever stayed in! Roaches everywhere. When I went to the counter to ask for a refund and be able to check out there was another woman there doing to same thing because of the roaches. Hotels.com you shouldn’t even promote this place. Housekeeping said they clean rooms every 14 days.
Business response:
Thank you for taking the time to rate and review your stay with us, Ivy .We sincerely apologize for the issues that you experienced with the pest sightings. We are so sorry that you did not enjoy your time with us and will make sure that we communicate these concerns with the proper teams for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review and rate your stay with us, Clint. We hate to see the lower score and wish that your experience was the exceptional one that we intended for you.
It's clean enough flop house, not a hotel
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
THE WORST HOTEL This place has got to be the worst hotel I’ve ever stayed in. It was the closest one to the job site that we had. Upon arrival there were 2 junkies trying to check in and the receptionist said that they’re system was down. Next was our turn and she told us the same thing and started winking saying I’m sorry I have to do this. When we got into the room I promise it smelled like straight dumpster!!!’ Around 12 am the room next to us started fighting in their room and came out to the hallway where COPS showed up... read more
Business response:
I apologize for such a negative first impression. This is not typical of this property.
The cleanliness of the room wasn’t to bad but the sheets had something black on them. My husband and I left to get supper and when we returned I saw several needles in the parking lot. You have to purchase dishes and pans those don’t come with the room. The staff were very nice and helpful. My biggest complaint is they have a bad roach problem! They had an exterminator come in the first day of our stay and after that it was like they were coming out of the wood work. I picked up a bag off of the counter and a bunch of baby r... read more
Business response:
Thank you for sharing your honest thoughts. We are terribly sorry for the issues that you experienced with the overall cleanliness, along with the issues with the pest sightings. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Business response:
Thank you for your rating, Kenika. We hate to see that you did not enjoy your time with us. We would love another opportunity to show you a much better experience.
Don’t do it!!! Roaches. broken sink, nonsmoking room smells like smoke, limited front desk access, not even the most standard amenities available. Located in a sketchy area and did not feel safe. Horrible experience!!
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and any safety concerns. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
DO NOT RECOMMEND This hotel was absolutely disgusting, we checked in our room, went to get dinner, came back, and when we were sitting in the room watching tv and just relaxing , we saw a baby ROACH, then another, and another, and we saw atleast a dozen baby and adult ROACHES. Definitely do not recommend, the cheaper price is not worth the savings at all. We went 5 mins down the road to another hotel at 12:30am Bc we couldn’t stand to even turn the light off in the room. The “NON-SMOKING” hotel also reeked of CIGARETTE and W... read more
Business response:
Thank you so much for your review, . We are so happy to see that you enjoyed the great service from our super friendly and professional staff, but sincerely apologize for the issues with cleanliness and pest sightings. This is not the exceptional experience that we intended for you and will reach out to our pest control provider immediately for proper action and resolve. We are so sorry for any inconvenience that this caused but hope that all your future travels are wonderful ones.
I checked out after 1 night. I do not recomend this place.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.