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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I personally went to this property to pay for my daughter's room and was told I did not have a room reserved . I spoke with front desk clerk Kendra Souther , General Manager as she called other properties in the area and no reservation was found in my name . But my bank card was charged $113.99 on 7/14/2021. This charge will be disputed . I am not happy
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Hotel from hell My stay wasn't the best, to put it mildly or politely. I went into a den of homeless people, drug addicts and frightening looking people. This is not a hotel you should go to unless it is your last hope. I left with a cough because there was smoke coming into my room through the vents. People were allowed to smoke inside their rooms so the hallways were all smelling. There were roaches everywhere.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
They had roaches.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Limpieza muy pobre me cambiaron de habitación y la otra habitación estaba peor…no tenía puesta las toallas en su lugar ni la cortina de la bañera estaba todo encima de la cama,las sábanas de la cama estaban sucias,microondas,bañera,piso de la habitación y habían cucarachas
Business response:
Hello Jose. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
For $100 a night this place is FAR from what you expect. The room was TINY, no visible insects but there was a nice big spider web, the tub leaked and the toilet didn’t flush properly. My husband and I both barley slept at all with all the slamming doors and noisy people outside our window at 3 am. You may as well stay at a motel 6, they’re nicer.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Terrible stay. Use any other woodsprings.. maybe. They had roach bugs. The lady at the front desk had no service skills. She was incredibly rude. And they over charge you for everything on account of covid.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Was disgustingly maintained. No front desk service. Used horribly small (two) same towels the whole three days and nights we stayed there. Was noisy while next door tenants blasted music. Was listed as non-smoking but had horrible smell of smoke. Dirty and filthy. We had to clean just to feel a bit more comfortable staying there.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
This was NOT what I expected. It is not in a great area & the hotel is primarily occupied by long-term stays. Hair EVERYWHERE in our bathroom when we arrived. No ice machines & they nickel & dime you for everything. The hallways & stairways reeked of marijuana at night. Will definitely NEVER stay here again & will not recommend to anyone. If I had been able to be refunded, I would have cancelled upon arrival.
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Every noise can be heard within the room. Roaches were seen.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We also apologize for the issues that you experienced with noise levels and will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.