This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The overall condition of the property was unkept, the room smelled of smoke, but was a smoke free environment. The front desk reception was good, ( Ebbi) was very helpful.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are pleased you liked the service delivered by Ebbi. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was clean and spaceous also liked having a full kitchen. Front desk staff were courteous
Business response:
Thank you for your recent stay at Extended Stay America. We are happy to read you enjoyed your stay at our hotel. We are also glad you liked your comfortable suite and the fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay. Thank you again for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management
Ebbi You're The Best Ebbi at the front desk was very amazing, for this to be her first week she has made a lasting impression on me and I will be back just for the service Ebbi provided she was just so amazing and helpful she may not have but I felt like she went above and beyond for me I will be back. Thanks Ebbi
Business response:
Kristina, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Ebbie and will be sure to share your comments with her as she will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
The worst stay ever Never again , the smell of marijuana and smoke in the hallways gave me a splitting headache , i do not recommend
Real relaxed Great stay very relaxing
Business response:
Thank you for your kind words of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Room very clean. Set too cold when we arrive, handicap entrance needs repair, need better way for handicapped to get to breakfast area from 1st floor. Called for coffee pot, got it, no problem but no basket for the packets.
Business response:
Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our offerings and that you had a relaxing stay in your well-appointed room. Thank you for your constructive feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
We arrived to find out that the the room that I had reserved and paid for in advance was not available. The person at front desk was not helpful, unapologetic and had no recourse to offer. He was not even able to contact the manager directly, there was no night manager....it was all very frustrating after a long day of driving to arrive in this situation. I had to call Expedia client service to find out what could be done. It was completely unacceptable.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk and regret not accommodating you this time. We apologize this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Kitchen has no serving utensils or cutlery. Could use a deep clean.
Business response:
We are pleased to see you enjoyed your stay Extended Stay America. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Extended Stay was a horrible experience
Business response:
Angela, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.