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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service so bad. Really asking $2 for water. No breakfast options. and someone hit my brand new car n I ask for cctv camera not good answer
Business response:
Kirankumar, thank you for letting us know about your stay. We regret your disappointment with our breakfast options, and for the service shortfalls you experienced during your time at our hotel. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
The towels were threadbare. The breakfast buffet ran out of hot water way too soon. There was no hair dryer. The blanket was Polly.
Business response:
Margaret, thank you for taking the time to share your feedback. We regret not meeting your expectations with the bedding and in-room amenities. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our breakfast team and make sure we are well-poised to serve you better. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Dirty tired rooms Dirty tired neglected place. Staff non-caring.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Overpriced junk motel. For $100/night I could have found way nicer places to stay. No coffee maker, no hair dryer, the toilet seatnwas broken. The vending machines were out of order, the elevator was rickety and made me fear for my life. The good: The room was mostly clean though it was obvious they didnt spend any time moving furniture and vacuuming behind them. Lots of plugins by the desk though, that is appreciated. Definitely wont stay here again for the price.
Business response:
Jamie, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Bad welcome by receiptionest The receiptionest was so mean with me and they refused to let me pay cash.
Business response:
Nader, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Awful
Business response:
Sarah, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our room 201 had an awful odor, it smelled damp and gross. Our clothes all had a lingering smell to them after leaving the room. We repeatedly asked to me moved to a different room and were denied because the hotel was allegedly fully booked. We could not cancel and go to a different hotel unfortunately so we were stuck there.
Business response:
Nicolas, thank you for your review. We sincerely apologize for the unpleasant smell and cleanliness issue you encountered. Your feedback will be shared with our housekeeping team to prevent such problems going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was a huge disappointment. Especially in the evening as we checked in. Not helpful at all & borderline rude.
Business response:
Thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. We will bring your concerns to the attention of our team as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.