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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ppl work at front desk , they told me they don t have room and after that I went online and there was plenty available
Business response:
Thank you for the candid review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Will not be back Won't be back. Rude staff, run down hotel. We paid for two nights and ended up staying for one night because of the service/condition of the hotel. Toilet was stuck and i was offered a plunger to fix it because the front desk guy said he was the only one staff on site handling everything.
Business response:
Thank you for your feedback. We apologize for the disappointment you had with the overall condition of our hotel and our service. We also regret the inconvenience you had in your suite. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope we have a future opportunity to serve you again. Sincerely, Hotel Management
Do not recommend The toilet handle to flush was broken off , and the pipes from the sink were making loud noises all night , i felt like the receptionist at the time was very passive aggressive about the issue
Business response:
Jocelyn, thank you for being our guest. We apologize you did not experience the best from some of our associates. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We have also asked our maintenance staff members to make the necessary repairs. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Gillian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Offer Hard or crack and just not the best service
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Sandra, thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible customer service No room cleaning, a "buffet breakfast" that includes dollar store energy bars and mystery muffins. The front desk is the worse though. At checkout, I was told there were no charges to my room. After finding a $26 charge on my cc, I sent them two emails asking for an explanation. Ignored. After two phone calls at least I know this was for the not-so-premium premium wifi. I have not been able to receive an itemized receipt for the WiFi charge. Stay away!
Business response:
Paolo, thank you for being our guest. We apologize for your disappointment with our housekeeping policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We encourage you to reach out to us if you would like to discuss anything. We urge you to choose us again as we are confident your next stay will be a much b... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.