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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Showed up to check in for a hotel room booked weeks in advance only to be told they were overbooked and because we booked through a third party they couldn’t do anything about it. The hotel lobby was very dated, the general neighborhood is fine, but there are much better options in the same price range available.
Business response:
Dear Keri, Thank you for sharing your feedback with us. Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our guests are well-informed of their r... read more
Stay away so many reasons
Business response:
Dear Benjamin, Thank you for your feedback regarding your recent stay. We're sorry about your dissatisfaction. We strive to provide a positive experience for all our guests and regret any shortcomings. We appreciate your concerns and hope to have the opportunity to improve your perception of our hotel in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel Management
Entrance door not working, carpet ripped, stains on ceiling and lent stuck on covers
Business response:
Dear Donnell, Thank you for your feedback. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to except... read more
All of the above? The room smells, the commode was not functioning flushing. The reception staff was very rude. Not at all helpful.
Business response:
Dear Geetha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
I arrived to the hotel at 12 midnight due to my flight being delayed. I did not get into my room until 1 am due to no one being at the desk to check me in. The whole experience was horrible! I would not be returning!
Business response:
Dear Tyree, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the inconvenience caused upon arrival. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope to make your next stay a complete success.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.