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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like cigarette smoke in the lobby, bathroom wasn't clean , there was ceiling tile missing in the hallway , floor in the room was dirty
Business response:
Dear Arthur, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We take your concerns regarding the cleanliness of our hotel very seriously, as it is one of our top priorities. We will speak with our housekeeping staff to ensure that the issue is resolved and does not occur again. We hope to provide a better experience for you in the future. Thank you for understanding.Sincerely,Hotel Management
Room gives me roach motel vibes. Needs renovation
Business response:
Dear Crystal, Thank you for staying with us and sharing your feedback. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and upkeep; therefore, we will review your concerns with our housekeeping and maintenance to ensure such matters are not repeated. We value our guest's feedback as we continually strive to grow and improve our guest services, and we appreciate you sharing your observation on where we need to focus. We apprec... read more
Room was still dirty from past occupants people were smoking cigarettes in the rooms and i could smell it when got off the elevator to get to my room
Business response:
Dear Trey, thank you for staying with us. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Although we have strict policies where we prohibit smoking in some areas, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as ... read more
This property was much better than the Calumet property as far as safety, however we were a bit disappointed in the cleanliness of our room. We initially asked for a new room and the second room was dirtier than the first. So we went tback to the first room and cleaned the bathroom ourselves. The face towels that were provided had hairs in them. We went out and bought our own set of face and body towels.
Business response:
Dear Herlesha, thank you for staying with us. We regret not meeting your expectations and apologize for the cleanliness concerns with the room you visited. We have shared your comments with our housekeeping team to review and ensure we thoroughly check our rooms before allocating them to the guest. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management
Sorry pee stained sheets with hair, hair In tub, dirty pillows with hair inside pillow case and soiled carpet. The place was filthy
Business response:
Dear Rashaun, thank you for choosing to stay with us. We are very disappointed that your feedback referenced the description of our place as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Your feedback is immediately brought to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Needs improvement The hotel can use some updating. Some or the towels had visible stains on them. I don’t think they were necessarily dirty, just stains that do not come off with the wash. Those should be automatically replaced. There is a smell of humidity in the room. We had to unplug the fridge in our room because every now and then it made the loudest noise. The staff was friendly. Although, i did have to call the front desk to ask a question and had to dial around 4 or 5 times before someone picked up.
Business response:
Dear Daniel, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.