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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It not a good place to stay guess I book a room at 11am they confirm my booking I drove 3 hours… on my arrival time the staff said the room was book out but they supposed to send me an email to let me to figure out funding somewhere but they didn’t say anything they let me come then said it booked out so I slept in my car…
Business response:
Dear Blaise, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you experienced. We understand that this situation was unacceptable, and we are sorry that we were not able to provide you with a room as expected. We assure you we will address this issue with our team so that it does not happen again. We appreciate your patience and understanding, and we hope you visit us again soon for a much-improved experience.Sincerely,Hotel Management
Frustrated I tried to cancel the reservation and got nothing but the run around by the hotel and Hotels.com. Reservation was never cancelled. We had to go to Sleeps Inn due to us needing 2 rooms.
Business response:
Dear LISA, Please accept our apologies for the frustrations you experienced. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, please feel free to reach out to us directly if we can assist you in any way. We appreciate your patience and hope you w... read more
Terrible
Business response:
Dear Sivakumar, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.Sincerely,Hotel Management
Old and not in the best of shape
Business response:
Dear Dave, Thank you for the feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Booked a room got there and was told we couldn’t get our room because it was too late and on top of that we paid very disappointing
Business response:
Dear Gussie, We apologize for the inconvenience and frustration you experienced during your stay. It isn't very reassuring to hear that you could not get your room upon arrival, especially after making a reservation. We understand the importance of a seamless check-in process and apologize for falling short in this regard. Your feedback is valuable to us, and we will review our procedures to prevent similar issues in the future. If there is anything further we can do to address your concerns, please feel free to reach out to... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.