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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us.
Business response:
Thank you for staying with Extended Stay America.
Business response:
Thank you for staying with Extended Stay America.
Business response:
Thank you for staying with Extended Stay America.
My room was messy had to go to another property I think the room was someone else room
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we... read more
My room had a roach occupants already. Pretty bad infestation. Like literally roaches everywhere. It was like the inside of an actual roach motel.
Business response:
Please accept our most sincere apologies for the cleanliness issue you experienced in your rooms. We are very disappointed and assure you that we understand the frustration you must have felt due to the "uninvited visitors" Our pest control provider has serviced the hotel, and we are working to ensure the procedures are being followed to prevent such incidents. Again, we apologize to you, and we hope you all will stay with us again so we can have a chance to provide all of you with the flawless visit you deserve. Sincerely, ... read more
They refused to check my employee in because it was past midnight and the system was down so they turned her away., she was able to find a room at 3am after 2 hours of looking because hotels around the area were full. I am requesting a full refund for the hotel or will dispute the entire charge with American Express. My employee Miranda Meyna didn’t get any rest because she only slept 2 hours after all the inconvenience that they caused her.
Business response:
Thank you for staying with Extended Stay America.
So many problems I did not enjoy anything about this experience here. Primarily because i never stayed here and have been charged by hotels.com for a stay i never reserved. Yet a wk later i am still getting a run around about my refund after i have done everything i was asked to. I can gaurantee using hotels.com, Expedia, or extended stay is not something i will do when i plan my next trip. Considering it has taken this long to reverse charges that never should have happened in the first place.
Business response:
Thank you for staying with Extended Stay America.
Business response:
Thank you for staying with us.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.