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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement The hotel can use some updating. Some or the towels had visible stains on them. I don’t think they were necessarily dirty, just stains that do not come off with the wash. Those should be automatically replaced. There is a smell of humidity in the room. We had to unplug the fridge in our room because every now and then it made the loudest noise. The staff was friendly. Although, i did have to call the front desk to ask a question and had to dial around 4 or 5 times before someone picked up.
Business response:
Dear Daniel, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Filthy The hotel was filthy.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Should be condemned I shared photos I had taken with the desk clerk when I checked out a day early. I would have checked out immediately upon entering my room Thursday June 23rd except there were no reasonable rate rooms to be found. When I opened the refrigerator, I found cockroach feces all over the INSIDE of the door. Not on the outside of the fridge, but INSIDE of it. I opened the freezer and found the exact same thing inside of the freezer along with a pile of molding food. This is beyond repulsive, and I was so happy t... read more
Business response:
Richard, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
This property was incredibly unkept, dirty, and very run down.
Business response:
Givorgy, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the approp... read more
Last resort This hotel was in very bad condition The floor was sagging heavily and the toilet didn’t flush. It took over an hour to try and get a better room and even communicate with the front desk. Who when these issues were discussed were rude and not courteous. Very low chance we would recommend or stay again…
Business response:
Tanner, thank you for choosing to stay at our hotel. Please accept our apologies for the maintenance and service issues you encountered during your visit with us. We take such concerns seriously and will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
They had roaches
Business response:
Herbert, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a chance to provide you wit... read more
Not worth the money This was possibly the dirtiest hotel ive stayed at in my entire life. There was barely staff at the desk, the silverware was filthy and the room had all kinds of bugs and roaches. The internet went out at one point. Didnt know it was an additional fee for house keeping which i thought would be included. Dead bugs in all the drawers. Then the shower was horrible, we moved the shower chair and centipedes came crawling out. Also there was hair in the drain. Never going back and horrible service
Business response:
Kamari, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will address your feedback with our team regarding the service issues you experienced, and rest assured, we will ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.