This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this hotel! This property was most disappointing! The cost of the room was $181.35, but it was barely worth half of that amount. For starters, the hotel had no reservation for us when I called to check the day before and did not seem interested in calling hotels.com to investigate. I did, and an e-mail confirmation was sent. The hotel receptionist, however, could not access e-mails. Fortunately, the next day, we were able to check in. Our room was not as clean as one would expect. The worn carpeting and the hard floor ... read more
Business response:
Lynn, thank you for your review. We apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Also, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We regret your disappointment with our grab-and-go breakfast offerings... read more
Business response:
Kenyatta, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. We hope you will consider allowing us another opportunity to serve you in the future. Sincerely, Hotel Management
Had to wait for 10 minutes for someone to come to desk place was gloomy dirty actually didn’t feel safe
Business response:
Thank you for being our guest. We regret not meeting your expectations and for the difficulty you experienced upon check-in. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We appreciate your business and hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Worse hotel ever. Will never ever stay here again.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America Chicago Downers Grove
Nothing was unique about the hotel, I saw two roaches inside my room.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
Roaches roaches and more roaches. DO NOT COME HERE!!! This place is filled with all sizes of cockroaches. So more then one generation of roaches. They also over charge you and they took payments from me but because it didnt clear on their end charged my card again without my consent. The manager never talks like a normal human being she just makes situations even worse with her attitude. Her name is Juanita. If you can avoid her at all costs. Dont know why anyone would put her in charge. The pic was just one of the roaches i... read more
Business response:
Thank you for being our guest. We are sorry you did not experience the best from one of our associates and apologize for the cleanliness issue you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Regarding the charges, please feel free to reach us out as we will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. S... read more
Horrible I wouldn't stay here again the hot water was garbage and not to mention we had to switch rooms because there was Roaches in our room I wasn't comfortable and I honestly shoulda spent the little extra money and stayed somewhere else not worth the 170$ I spent to stay here that'll be the first and last time I ever stay at this place
Business response:
Melissa, thank you for your feedback and for choosing to stay at our hotel. We are sorry for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We will also share your comments regarding the water temperature with the appropriate team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.