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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were sent to Naperville and then double charged!
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
We didn´t have room available and they changed us to a different hotel. Nobody contacted me
The check in experience was not great. Arrived and they said the hotel was sold out even though I had a reservation. Sent me to another hotel which ended being nicer than the first.
Business response:
Danielle, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and the discomfort, this caused and appreciated your patience while we made arrangements to move you to one of our sister hotels. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely Hotel Management
It was roaches in the bed
Business response:
Brianna, thank you for the review. We are sorry for the disappointment you had with the roaches in the bed and regret the inconvenience caused. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. Thank you again, and we hope you will consider and give us a chance to accommodate you in the future. Sincerely, Hotel Management
You get what you pay for. They need more than 1 person there, so that guest don't have to wait to check in. There's only 1 elevator that I saw and it's very slow. The bedroom wasn't clean properly there was food behind the nightstand, the remote was sticky with food and other stains, the face towel had blue substance on it and 2 of the dry off towels had hair on them. Under the vanity in the bathroom was really dusty. I've stayed at a Extended Stay before, but this was by far the worse there was.
Business response:
Danyel, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and for the difficulties you encountered with the elevator. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We are sorry for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in ... read more
Bad, don t use this hotel. I was relocated to another place, then charged twice, and more than I was quoted . Then it takes days to be paid back the bait and switched quote. Do not trust the night audit here . I told him I paid and he charged anyway. Extremely unprofessional at BOTH PROPERTIES!
Bad employees and dirty motel,,,,, very poor service
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We're also sorry for the poor service you received from our associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding cu... read more
I saw some kind of bug when I sent to turn air conditioner down so I ended up not turning it down and sleeping with all the lights on. I didn't feel comfortable after seeing that. I was disappointed that they had run out of grab and go items (hot chocolate and muffins) by 8:30am, there were just 6 granola bars left.
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to the bug in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.