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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Never come back It was horable the place was rude and races.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us!
Waste of money more than a night get away. I checked in at the hotel get in the room and come to find out the a/c didn't work. Then there was no remote to the TV and I ended up getting one and that one didn't work either. There was people smoking right outside my window walking back and forth in the parking lot and it made me feel uncomfortable by all means. Especially with the a/c system. I told front desk and they said there's nothing they can do about it. It was more of a waste of money more than a night get away.
Business response:
John, thank you for your review. We are sorry for the service issues you encountered and also for the problems in your suite. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen in the future. We are sorry for the inconvenience and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Overbooked facility without notification. Service to resolve issue was very poor
Business response:
We would not only want to apologize for the inconvenience you had due to the reservation issue but also for how the entire situation was handled by our staff at our front desk. Your feedback has been shared with the departments involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you give us a chance to regain your confidence in our hotel on your next visit. Sincerely, Hotel Management
DISAPPOINTED IS AN UNDERSTATEMENT! I was extremely disappointed with the standard and condition of the room. There were hairs on both bed linens, as if the sheets hadn’t even been changed. The tub was filthy and didn’t drain properly. The water came out of both the faucet and the shower when the shower was on! The shower head sprayed water everywhere and water was up to my ankles when showering. The room was not properly stocked with towels and when I went back to get more, I was given a hard time. The staff lacks profession... read more
Business response:
Thank you for staying with Extended Stay America.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.