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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I have ever stayed in, literally. I am 65 years old
Business response:
Thank you for staying with us.
The bed is not solid.There is not much to watch on tv.The wifi is very slow
Business response:
Thank you for your review. We apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We are also sorry for your disappointment with the television channels and internet speed. Your comments will be shared with the appropriate team for review and action. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
No Vacancy Reserved a room, but was told that they didn't have any rooms available when I arrived after 10:30 PM
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
There were roaches. The room I stayed in was dirty and they could not get me into another room. I want to be refunded!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We will address this directly.
Business response:
Thank you for your feedback. We will address this directly.
Would never stay here again. The kitchen in the room is very old and if you want to use dishes you have to request them. Supposed to be non smoking but while walking down the hallway there is a strong smell of cigarette smoke and also marijuana. Also the night before we checked in we were told about the police running down the hallway in the middle of the night. Would not let you check in even 2 minutes before 3 pm even though rooms are available. Totally trashy people stay at this hotel! This is supposed to be Downers Grove... read more
Business response:
Thank you for taking the time to review your stay. We apologize for the smoke smell you experienced in the hallways and the inconvenience you had due to our dishware policy. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Please consider giving us a... read more
Dirty, rude, and robbed This hotel absolutely sucked. There was hair in the bath tub, in the sheets, dirty socks under the bathroom sink. The light fixtures were flickering in the room. The hotel staff tried to tell me my room, that booked well enough in advance was no longer available because it was "first come first serve". Even though I booked several weeks in advance. The hotel turn around and charged my card for their broken light fixtures that were already broken and flickering when we came in. They refused to refund m... read more
Business response:
Thank you for your feedback. We will address this directly.
Not what I expected considering how nice the surrounding area is. Room was creepy, bleach stains on carpet, cabinets yellowed, TV was horrible, couldn't get all channels without lines running through, it was old and had a bad connection. Didn't feel safe, afraid of animals in lobby, a certain german shepard trying to get to me and owner had to pull tight on leash. All in all this whole placed depressed me.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.