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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly very disappointed in my stay here. I never write reviews and honestly I'm not easily disappointed. Flew in for business for a few days. Check in was fine, woman at front desk was nice enough. The entire second floor smelled like stale cigarettes (it's non smoking) and my room smelled the same. Didn't even take my clothes out of my suitcase to avoid the smell. Shower drain cover was broken so staff just left it in the tub. Tried to stick it out the first night. Not a second of sleep. Walls are so thin, you can litera... read more
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Disappointing stained carpet,dismal front entrance, staff just overworked and unprofessional. No in room coffee, no dinnerware in cabinets, am coffee bar was completely inadequate. For an extended stay, I expected better. Bare minimum amenities here-so many other choices in the area.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to regain your trust and earn your highest marks in ... read more
This is a national brand and is located in a nice suburb in a great spot. I did not expect luxury at that price point but expected a clean facility. The floor in the room was stained everywhere which is gross. The TV only got analog channels and most channels had diagonal lines or snow on them. The trash room where you take your self collected trash (because they only clean the room once a week) was the foulest smelling place I have smelled in a while and I just returned from a trip to Haiti. The hotel has a kitchen in each ... read more
Business response:
Doug, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Bad 2 day stay First off the smell of the hallway of dog poop on first floor plus the hallway is hot then ever! 2nd our heat didnt work in our room was told maintenance would come in Saturday by 6am that never happened cause they dont work weekends so Austin the manager lied to us saying he called off other lady real sweetheart lady was honest and working hard the night we came in so its 30 degrees all weekend long and room was cold we used the shower on hot water to warm bathroom up. 3rd the pot set they gave us was peeling... read more
Business response:
Kathleen, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Front desk good service Rooms smelled The lady at the front desk Was very friendly and helpful I forgot her day but she works nights and get off at 11:00 p.m. I give her 5 stars . The room had a odor to it and the covers on the bed smelled also
Business response:
Lavondra, thanks for being our guest. Although you liked the service provided by our front desk staff, we regret the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Badly managed I have gone here a couple of times the only reason I ever went back was cause of the prices but their service and front desk management is bad and immature. Unless all you want is the bare minimum of help I would advise not to go here. Employees eating sleeping and smoking on the job. I won’t waste my time here again. They can’t even supply you with an extra roll of toilet paper without take 30 minutes
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
The receptionist was high and took 30 minutes to come out and assist us only to tell us they don’t have a room although Expedia agent and Extended Stay staff confirmed it ahead of time. Terrible experience
Business response:
Bill, thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
I've been a customer for extended for 4months and the room number 155 do I have to buy.
Business response:
We are sorry for the inconvenience you experienced. We definitely want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.