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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well upon checking in the male and female front desk staff were bad mouthing another coworker. As I am trying to check in neither gave me eye contact and spoke to me in between their own side conversation which made my check in close to 45mins!!! The worst service ever! I went to the front desk to check out and get breakfast it was 10:30am! The same female front desk staff can to the desk in her pajamas and no bra! I asked about breakfast and she nonchalantly stayed “ you missed it” I was not told that the complimentary brea... read more
Business response:
Thank you for being our guest. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Business response:
Barbara, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The smell inside was terrible, the place reeked of smoke and other odd smells. The room wasn’t in good shape and all that clean. And the free breakfast only includes out meal bars of which there was only a few available. Overall, not a great experience.
Business response:
Please accept our sincerest apologies for not living up to your expectations. We have made a note of your feedback and have shared it with the housekeeping team to be more efficient in their so that our future guest never encounter a similar issue. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The male manager is kinda rude and when my son ask for a extra chair he always act funny and never give it
Business response:
Shanequa, thank you for providing the feedback about your stay at our hotel. We apologize for the behavior of our staff. Please be assured that we have discussed your concerns with our associates, and we’re taking appropriate actions to make sure this is not repeated. We appreciate your valuable feedback and hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Will not be staying again My room was not ready when I checked in. Literally not ready meaning I walked in and it had not been cleaned. Went to the front desk and asked for a new room only to be given the same thing. I’ve stayed here before with similar issues. The hallways smell like fast food and the rooms need work. I guess you get what you pay for. 1 night might be ok, but I can’t imagine staying here for a week or more as the name implies.
Business response:
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to ... read more
Woken up by someone smoking coming through to my room. Addressed This to staff and they informed me There was no smell. Negative experience when my neighbor at the hotel Called that in.
Business response:
Jack, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and odor issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Horrible hotel Horrible hotel worst staff ever. TVs do not work. Called police on ne due to wanting to speak to a mgr. Nice huh?
Business response:
Kathleen, thank you for your review. We apologize for the poor service from our associates and for the inconvenience you had due to it. We assure you that your feedback has been reviewed with our associates to ensure such mistakes are not repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Very loud, garbage all over the parking lot, our heat wouldn't shut off,the continuous fan button was broke, we asked for a fan but no one came. We had to go ask for hand towels and wash cloths since our room had none.
Business response:
Christine, thank you for your review of your stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Chicago. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.