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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No excellent customer service
Business response:
Please accept our apologies as well as every assurance that we will work to address the concerns outlined in your review. We typically are very responsive to the needs of our guests, and we are sorry that did not happen during your stay. We value our guests, and we hope you will give us the chance to regain your confidence on a future visit. Sincerely, Hotel Management
Nice Staff, especially Noemi, but the room was a disaster. Dirty Floors, no towels, no kitchen utensils, just not a very pleasant experience. Probably will not stay there again. If you property worked as hard as your staff, you would be outstanding. Easy things to overcome. Clean rooms, clean towels!
Business response:
Derrick, thanks for sharing your feedback. We apologize as we didn’t explain our hotel policy to you on arrival and the cleanliness issue you encountered while you were here. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so th... read more
You Don’t Get What You Don’t Pay For The biggest challenge was not even understanding the services before or even after checking in. For example, the rooms aren’t made up and towels aren’t replaced. Which isn’t terrible except there isn’t even a towel rack to hang them to dry or a closet door to separate you from your clothes. Or two chairs for sitting and eating a meal.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the housekeeping issue you experienced in your room and for not meeting some of your expectations. We have shared your feedback with the concerned team, and we're working with them to tighten procedures in order to avoid such situations from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Room needs completion When I got to my room there were no chairs at the kitchen counter to sit on to eat, no dresser in the room, no full length mirror. There was no coffee pot, no dishware no silverware no dish soap no dish towels. When I went to the desk to ask for a coffee pot and coffee they told me that if I needed anything in the room I was supposed to ask for it but I was not told that when I checked in. The staff was lovely everything else needs a tremendous amount of improvement. I would not recommend to anybody to ... read more
Business response:
Diana, thanks for the review. We apologize as we didn’t explain our hotel policy to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Your feedback shares the ar... read more
Worst stay ever, Never recommend anyone to stay there.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Danielle, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Smelly room, poor quality, and no room service. AND MY BABE WASNT HAPPY.
Business response:
Thank you for the specific feedback about your stay. Please accept our apologies for the unpleasant smell you experienced in your room. We have shared your concerns with our housekeeping and has asked them to deep clean the room in order to remove the odor from the suite. We also want you to know that since we're an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We’re sorry if this was not expla... read more
I didn’t pay much for the room but I got to believe I paid for a door and TV. The door to the room had the peek-hole removed so the was a hole in the door. The TV didn’t work.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.