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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stay only if you need a kitchen Pros: good price, decent room layout, location, and has a kitchen. Cons: rooms could be cleaned better, it's extra for maid service, hallways have a strange oder, and the walls are paper thin. Front desk help seems undertrained.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the kitchen and the price; however, we apologize that you had an issue with the housekeeping and a strange odor. I discussed your comments with the team, and we are reviewing them for opportunities to improve. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not Good Halls smell like the garbage can under your sink after a party, also they were not vacuumed. The bed and pillow stains show through the white sheets. Half of the washer and dryers are out of service. One washer even had black water and a cup left in it. This place is bad.
smelly and noisy I changed rooms once because the first one smelled like smoke (on the non smoking floor) the second one reeked of Indian food but I stayed. The constant pounding on the floor in the room above mine was unbearable- and the front desk help was useless. I left early and went to a different hotel. AVOID!
HORRIBLE! HORRIBLE Customer Service!
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the level of customer service during your stay. I will meet with our entire staff to review our customer service policies and guest protocol to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
not the best experience well i got to said that i have being in other 3 stars hotels and they were a lot better than this one for starters one of the lamps did not turn on the door in the bathroom did not close it was split in both sides the breakfast well and the elevator not in the best conditions for the price i will not go again had the same type of 3 stars hotel in st Louis and it was a 3 times better
Disappointment I booked this hotel because of the amenities listed but upon my arrival, I found out that they did not have what they listed on their webpage. They did not have a pool or fitness room. It was a huge disappointment and waste of money. I also found out that I could have booked it for one night and not two but the receptionist said I was technically staying two nights when in fact it was only one. I know this because my friend who came with me booked it there instead of online and she only paid the price of one!!... read more
Disappointed The room that we had guaranteed for late arrival was given to someone else. I arrived near midnight and was told that they were "full." I was sent to another Extended Stay; needless to say, I was disappointed with this experience. I feel that rooms that are secured with a credit card should be help for the late, weary traveler!
this is a very low budget hotel. It was adequate because I only spent one night there. This is a no-charm, totally forgetable hotel. The room was clean and the bed was comfortable, and the price was good, though.
Doable but gross The staff at the hotel was great, they were very kind and helpful whenever I had a question or problem. However the room was pretty gross. I found a bug in my bed the second night and didn't sleep the whole week I was there because the room just felt so dirty. There was hair in the bathroom! My room was non smoking but I could smell the smoke from other rooms. It's cheap, so you get what you pay for.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.