Extended Stay America Select Suites - Chicago - Downers Grove

Tatiana 

on Expedia

9 years ago

Horrible. Got charged more than my reservation stated 

Raymond 

on Expedia

9 years ago

Watch out for the Bed Bugs! Bed Bugs chewed me up.Itch creme from Walgreens. 

John 

on Expedia

9 years ago

Slept well is all Major issues checking in. Front desk said it was understaffed and rooms hadn't been cleaned yet (4:00 pm). Asked for "pots and pans" to be brought up... never arrived. WiFi is free is you only want to check your email. Any streaming (facetime with my kids) buffered and was unavailable. When opening the kitchen cabinet to check for items, door came off hinges. Staff is friendly and I slept well. 

Raymond 

on Expedia

9 years ago

Nasty Hotel! Do not go to this Hotel, Bed Bugs, stayed three nights and desk personnel did absolutely nothing to help me, no Housekeeping staff. One lady and they still haven't cleaned any rooms! Stay clear of this Hotel. 

Anonymous 

on Expedia

9 years ago

NEVER STAY HERE! It was horrible! There was no clerk to check in so myself and several other guest waited over hour for someone come. The floor room smelled like 10 cartons of burning cigarettes. There's ice machine and the staff just rude. 

Linda 

on Expedia

9 years ago

The room was horrible. It smelled horrendous and was not anything I expected! Will never stay here again 

Mel 

on Expedia

9 years ago

You get what you pay for The room was scary. the carpet needs updating and wouldn't dare walk on it barefoot. The toiletries were just thrown in the tub. There were red hand stains on the bathroom door. Really? Staff doesn't care enough to remove that?? Just not a good impression at all upon entering the room. A hotel room should be inviting and warm. This made me want to run for the hills. Will not be coming back. 

Anonymous 

on Expedia

10 years ago

Don't stay here Unprofessional, rooms dirty, hallways dirty. 

Jamie 

on Expedia

10 years ago

Dissapointed One of the worst hotels I have ever stayed in. Somehow the hotel ran out of shampoo and towels, therefore I had to go to the store and spend more money on items that should have been provided by the hotel. The only nice staff member there was Michael. Everyone else was very rude and brief. Also, the room had numerous bugs in it, primarily flies and spiders and the sheets hand been cleaned. Overall, I am very disappointed in my stay and I would not recommend anyone staying here.