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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok ok
Bad staff bad night I ask front desk to have coffeemaker it took one hour after call them 3times with no response
Smells Bad!!! No lobby, all exterior doors held open by a carpet, halls smell terrible! Bad mix between cigarette smoke, food & garbage. You get what you pay for...cheezy room, cheap flooring, cigarette burns in carpet, filthy windows, gross! Do yourself a favor & spend the extra few bucks to stay at the Marriott across the street. Wish I would have.
Don't go!!! Honestly not worth the cheap price. Awful service, no printer, no breakfast, no one cares about you there. Just stay down the road if you need to goto ASGE. It's not worth the 20 bucks you'll save.
Business response:
We read your comments about your stay, and we would like to take a moment to personally respond. We are very sorry to hear that you did not have a pleasant experience with us. We apologize that you were not informed of our available grab-and-go breakfast served each morning for our guests. We will work with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. We will also review our service standards with our staff to ensure we are always providing our guests with th... read more
The Best Thing is That I was Only There for 4 hrs. We needed a place to crash for a few hours before our early morning flight after driving a few hrs. When we got to the hotel, we were given our room which was down a long hallway on the 2nd floor. When we opened the door, the room was trashed. Towels all over the bathroom, beds completely disheveled, and stuff all over the floor. We made the trek back down the long hallway to the front desk and were given a new room. When we got to our new room, our keys didn't work so made ... read more
Business response:
We appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the condition of your room. Your comments were reviewed by our staff, and we have used your experience as a training opportunity to make sure that our rooms are cleaned properly and smell fresh at all times. We are grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Non-smoking room Asked for a nonsmoking room. Yet room smelled of cigarettes.
Dirty My room was filthy.
Business response:
The feedback provided in your review is much appreciated. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. Please know that I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.