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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Guest, We are glad to hear your stay was a positive one and that everything met your expectations during your visit to Extended Stay America. It’s always rewarding to know guests leave with a good impression of their time with us. We appreciate you taking a moment to share your feedback, and we look forward to welcoming you back again in the future for another comfortable and pleasant experience. Sincerely, Hotel Management
Stay was fine just smells like smoke all while I was there
Business response:
Dear Guest, Thank you for staying with us and for sharing your review. We’re glad to know your stay was otherwise satisfactory, though we regret that the lingering smell of smoke you encountered impacted your comfort. Your feedback has been shared with our team so we can take steps to better address and prevent this moving forward. We appreciate you bringing this to our attention and hope for a future opportunity to deliver a much more enjoyable experience. Sincerely, Hotel Management
There wasn’t a pot or pan but the AC worked wonderfully. I got in late and the front desk was closed but your employee still did her best to make me feel comfortable. Thank you
Business response:
Dear Guest, We are so glad to hear the climate control kept your stay comfortable and that our team member made you feel welcomed despite your late arrival! At Extended Stay America, we aim to create a smooth and accommodating experience for every guest. We appreciate your feedback and hope to have the opportunity to welcome you back soon for another pleasant visit. Sincerely, Hotel Management
Surprised they don't sell laundry products, not at the front desk or in the vending machines. Other then that, storms knocked out the phone systems and internet for a couple day's.
Room was clean by
Business response:
Dear Juliet, Thank you for keeping your room tidy during your stay. We are glad you felt comfortable in your space and that it contributed to a positive visit. Our team works hard to keep everything well-maintained for our guests. We appreciate you choosing Extended Stay America and hope to welcome you back again soon for another pleasant experience. Sincerely, Hotel Management
Advertises that there are full kitchens, but they don't have any glasses to use
I have a really bad experience. First they charged me 25 dlls per fee when it didn’t say anything when I booked it . In the receipt it didn’t says it was for a pet fee. No toiletries in the bathroom. No iron, no hair dryer
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations, and we appreciate you taking the time to share your experience. Clear communication and well-prepared accommodations are very important to us. We also regret any confusion or inconvenience you encountered regarding the charges during your visit. Our team is currently reviewing these concerns to ensure that every guest receives the highest level of service and care. Your feedback is invaluable in helping us improve. We would welcome the opportun... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,335 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.