This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! It was not good at all! First, the guy at the front desk kept disappearing! I had to wait each time I was there. Secondly, when entering the room and putting my things down, the first thing I 👀 is what looked like a a bed bug (reddish- brownish looking) on the counter! Ewww! Heck, I’m itching right now just thinking about it! Last but certainly not least, was the carpet in the room they gave me after sending me to another room that they claimed would be better….. NOT! Just an overall horrible experience!
Business response:
Dear Contessia, We sincerely apologize for the issues you encountered during your stay. We understand the frustration caused by delays at the front desk and deeply regret the concerns regarding your room. Please rest assured that we are looking into the situation, including the carpet and potential pest concerns. Your comfort is important to us, and we are committed to improving our services to ensure a better experience in the future. We genuinely hope you will give us another opportunity to provide a much-improved stay.Sin... read more
No enough tissue paper on bathroom, no napkins.
Business response:
Dear Edwin, Thank you for reviewing your stay at Extended Stay America. We appreciate your feedback and will share your comments with our team to enhance the guest experience. While certain items are available upon request at the front desk, we apologize for any inconvenience and hope to provide a more seamless stay on your next visit.Sincerely,Hotel Management
Sheets were dirty and there was lots of hair. No shampoo or conditioner? Hand soap ? No coffee? Almost couldn’t even check in because it was after 10pm . Over all disappointing.
Business response:
Dear Delida, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to p... read more
Full kitchen was good, charged me for wi-fi.. That was bad.
Business response:
Dear Michael, Thank you for your feedback! We are glad you enjoyed the full kitchen. We apologize for any inconvenience regarding the Wi-Fi charge. We value your comments and are always looking for ways to enhance our guest experience. We hope to have the opportunity to welcome you back to Extended Stay America for an even better stay.Sincerely,Hotel Management
I did not like my room i can hear the trafic on the road my bad was very uncomfortable i had bad nite trying to sleep
Business response:
Dear Santiago, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you encountered during your stay, particularly the noise from the traffic and the bed. Your comfort is our priority, and we are committed to addressing these concerns to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.