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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to get another hotel room. Hallway, room, drapery all smells of smoke. Never again.
Business response:
Keith, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the unpleasant odor in our hotel. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope to welcome you once again to our hotel and serve you better. Sincerely, Hotel Management
Booked two double beds but on arrival they said it’s overbooked , they don’t have double beds available, so one bed is available, staff was very rude , said complaint the company , we can’t help We check in at 11 pm and out at 4 am bc can’t sleep of only one bed available Worst experience Will never come back
Business response:
Amber, thank you for taking the time to share your review. Please accept our sincere apologies for not meeting your expectations regarding your booked room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We also apologize for the behavior of our associates, and we appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to en... read more
Dont do it! The hotel is in desperate need of an update. Staff was friendly and knowledgeable.
Business response:
Thank you for the candid review. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
There was not good bed to sleep it gives us back pain and neck pain. Breakfast was also not of good quality
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Got charged an outrageous $95+tax for checking early even when we stayed for less than 6hrs and the girl at front desk let me waiting
Business response:
Maria, thank you for posting a review of your stay. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure such incidents are not repeated. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Sincerely, Hotel Management
We were overbooked and they didn't have a room for us. Terrible booking experience.
Business response:
Veronica, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures, so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.