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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got charged an outrageous $95+tax for checking early even when we stayed for less than 6hrs and the girl at front desk let me waiting
Business response:
Maria, thank you for posting a review of your stay. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure such incidents are not repeated. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Sincerely, Hotel Management
We were overbooked and they didn't have a room for us. Terrible booking experience.
Business response:
Veronica, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures, so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
There was a used condom in my room, they didn’t offer a new room or a refund or any type of compensation.
Business response:
Joshua, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Awful, rooms not cleaned, lights were not working, it would be great if I get my refund.
Business response:
Hanish, please accept our apologies for the cleanliness and maintenance issues you encountered during your stay with us. We truly regret the inconvenience it caused and appreciate your patience. We have shared your concerns with the respective team heads to ensure this does not happen again. Please consider us a return visit so that we can make your next experience a seamless one. Sincerely, Hotel Management
Waited for 45 minutes outside in the cold to gain entry to hotel (Attendant was sleeping) literally horrible
Business response:
Victor, thank you so much for your feedback. We are very sorry for the unpleasant experience you had on your arrival. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The bed was extremely uncomfortable. I am very upset with Expedia after I found out they charged me $30 more per night than the hotel’s regular rate. I’m done with Expedia!
Business response:
Susan, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and are sorry for your disappointment with the cost of your stay. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.