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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible conditions at this location. Nails sticking through flooring where carpet was worn. You literally get 2towels,2 wash cloths. They charge you for exchanging clean towels. No coffee pot! No lobby with coffee. At night, you’re on your own! They literally lock the lobby up and you can’t get ahold of anyone at all!! Never ever will stay here again!!
Business response:
Dear YVONNE, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for your subpar experience and regret that we failed to meet your expectations. Your comments have been instrumental in identifying areas that require attention, and we assure you that we will undertake all necessary steps to prevent similar incidents from occurring in the future. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management
The only thing that o
Business response:
Dear Zdzislaw, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Never will stay here again, charged me $103 for a little stain on the bed
Business response:
Dear Tyler, Please accept our apologies for any frustration caused by the mentioned issue. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. If you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We hope this isolated incident will not deter you from staying with us again.Sincerely,Hotel Management
Worst experience worse than a cheap motel The room I got smelled like pee really bad,I turn the AC unit to see if that would help with the smell but it didn’t, after a couple of hours my throat started to bother and I started to sneeze, I told the front desk about it and the guy at front told me that maybe it was because I was in a room where pets stay and on that floor I asked why I wasn’t notified and he said it was my responsibility to let him know I told him about customer service and he kept arguing with me saying it wa... read more
Business response:
Dear Christian, Thank you for reviewing our hotel. We apologize for the issues you encountered during your visit, including our staff. We understand that we failed to address your concerns promptly, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.