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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No, just skip on this place. Seems to be a place where people live. Kind of a drug addict scene, lawn chairs out front of the main entrance doors with people smoking and drinking like they’re in a front yard…seemed to be on drugs as well. Like meth or crack. hotel was loud, front desk was useless. Breakfast was supposed to be offered, but we were told there was no breakfast, not even coffee. Half the hotel room lights didn’t work, Nor did the clock. Doesn’t feel safe or clean overall. Pay the extra $20 and stay somewhere els... read more
Business response:
Molly, thank you for posting a review of your stay. We are sorry for the disappointing experience you had and regret the noise disturbance you encountered. We also apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are resolved. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver ... read more
Business response:
Lawrence, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Dana, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Price is why i selected. First room the heat did not work, there were ants in the common area, no amenities in bathroom; i.e. @ shampoo soap etc.. nothing could be fixed do to only one person running the whole hotel. The 2nd room ants in bathroom, no amenities again. No asprin, no vending due to out of order. Room should be comp! Only good thing was price and location. I am disabled so looking for another place would be to hard on me. We are here due to a death in the family. We do not have the energy to do anything and Exte... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you and your daughter will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.