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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here The room smelled, sheets were scratchy and the only amenity was one small bar of soap. The kitchen cabinets were all completely empty. People were ha gong outside in lot all night being loud. No one at desk after hours and no one there until 9am.
Business response:
Dear Deborah, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you wi... read more
There were no utensils in the kitchen. We checked in late so we could use kitchen for our baby until 10 am in the morning. At 10 am too there was no one at the front desk and had to wait for half hr more. Never going to stay at stay america again
Business response:
Dear Yash, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it on request to your room. We are disappointed if you were not aware of the same. Our front desk team is always attentive, but we regret if this was not your case and will check with our staff so this lapse in ... read more
Really. I don’t know which smelled worse the hallways or the room. Probably the room. Nasty, smelled like smoked bad bad bad! Burned my nose. I had go buy incense but was afraid they would catch me and charge me $250 for smoking. I won’t be back.
Business response:
Dear Keith, Thank you for being our guest and for the valuable feedback. We apologize for not meeting our commitment to providing clean and fresh accommodations and sincerely regret the inconvenience caused. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hote... read more
The hallway and the room has a musty smell. The fan over the range could not be turned off. Even though there is refrigerator and freezer in the room, it would have taken too long to make ice, and there is no other access for ice in the facility, had to walk to the closest fast food place. The shower head has some mold on it. The mattress was quite uncomfortable and should be replaced.
Business response:
Dear Steven, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret your concerns with your suite's cleanliness and maintenance of the appliances. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you while you are here. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management
Terrible The place reeks of urine & mildew the second you walk in. Clearly visitors mainly live at this facility. We could not tolerate the smell so we did not end up staying. I wish we saw the reviews before hand.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I thought it would be clean and friendly place but the evening clerk hung up the phone on me twice when I had issues with my room just coming from hospitality industry we do not treat our hotel guest like this
Business response:
Malini, thank you for posting a review of your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize for the service issues you experienced while here. We assure you this is not normal for us, and we will work with our staff to prevent this type of situation from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.