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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible The place reeks of urine & mildew the second you walk in. Clearly visitors mainly live at this facility. We could not tolerate the smell so we did not end up staying. I wish we saw the reviews before hand.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I thought it would be clean and friendly place but the evening clerk hung up the phone on me twice when I had issues with my room just coming from hospitality industry we do not treat our hotel guest like this
Business response:
Malini, thank you for posting a review of your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize for the service issues you experienced while here. We assure you this is not normal for us, and we will work with our staff to prevent this type of situation from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Had to get another hotel room. Hallway, room, drapery all smells of smoke. Never again.
Business response:
Keith, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the unpleasant odor in our hotel. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope to welcome you once again to our hotel and serve you better. Sincerely, Hotel Management
Booked two double beds but on arrival they said it’s overbooked , they don’t have double beds available, so one bed is available, staff was very rude , said complaint the company , we can’t help We check in at 11 pm and out at 4 am bc can’t sleep of only one bed available Worst experience Will never come back
Business response:
Amber, thank you for taking the time to share your review. Please accept our sincere apologies for not meeting your expectations regarding your booked room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We also apologize for the behavior of our associates, and we appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to en... read more
Dont do it! The hotel is in desperate need of an update. Staff was friendly and knowledgeable.
Business response:
Thank you for the candid review. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
There was not good bed to sleep it gives us back pain and neck pain. Breakfast was also not of good quality
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.