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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away sleep in car is better Horrible place No soap No shampoo No service Fridge to trash Hotel to be trash completely
Business response:
Dear Stefano, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. We understand the importance of basic amenities and regret that we fell short. Please know that basic toiletries are available at the front desk upon request to enhance your stay, and we apologize if this was not communicated to you during check-in. We take your comments regarding the refrigerator seriously and are committed to improving our services and overall hotel conditions. Your experience is imp... read more
Things they didn't have: Cleaning Front Desk Breakfast Coffee in lobby or rooms Garbage collection Things they did have: BIG A$$ Roaches all over. Drug addicts loitering at every door doing drugs Locked doors including lobby preventing deliveries from doordash. After 5 days with no cleaning service, I gathered the trash I had and walked the halls looking for someone to help me. I found no bins and no people. I decided to leave it outside my door. The next morning there was a letter printed stating that I was breaking health ... read more
Business response:
Dear Anthony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Extremely run down and dirty , when I checked in my room there was leftover pancakes in the refrigerator. Stains all over the blankets and walls, the bed was flimsy and lots of extremely suspicious people walking throughout the building.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the condition you encountered in your room, as this does not reflect our standards. The cleanliness and comfort of our guests are priorities, and we are addressing these issues with our team. We also strive to maintain a safe environment for everyone. Your feedback is valuable, and we hope for an opportunity to provide a better experience.Sincerely,Hotel Management
It was a surprisingly disgusting hotel. Worse than the Bedford Park location. Television didn’t work and nothing was done to rectify it.
Business response:
Dear Maria, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the condition of the television. It's disappointing to hear that the experience did not meet your expectations. We strive to address all concerns promptly and will review your comments with our team to improve our services. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
It was so nice and comfortable but smell bad odors! Maybe u need spray fresh in the room!
Business response:
Dear Jesus, Thank you for sharing your review. It is a pleasure knowing you liked our comfortable guest accommodations. However, we apologize for the concerns you experienced in your room regarding the overwhelming fragrance. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide yo... read more
Can’t check out if no one is here
Business response:
Dear Caleb, We sincerely apologize for the inconvenience you experienced during check-out. Your feedback is essential, and we will ensure that our front desk is adequately staffed to prevent such issues in the future. We appreciate your patience and understanding. If there is anything further we can do to assist you, please let us know. Thank you for bringing this to our attention.Sincerely,Hotel Management
You could tell this is an older building. The fridge was dirty on the outside and the room smelled like dirt. But the staff was nice and it was a convenient location.
Business response:
Dear Evelyn, Thank you for your feedback. We appreciate your insights regarding the condition of the building and the cleanliness of the refrigerator. Your comments about the room's odor are important to us as we strive to maintain a welcoming atmosphere for all guests. It's great to hear that you found the staff accommodating and the location convenient. We value your input and hope to enhance your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.