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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing that o
Business response:
Dear Zdzislaw, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Never will stay here again, charged me $103 for a little stain on the bed
Business response:
Dear Tyler, Please accept our apologies for any frustration caused by the mentioned issue. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. If you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We hope this isolated incident will not deter you from staying with us again.Sincerely,Hotel Management
Worst experience worse than a cheap motel The room I got smelled like pee really bad,I turn the AC unit to see if that would help with the smell but it didn’t, after a couple of hours my throat started to bother and I started to sneeze, I told the front desk about it and the guy at front told me that maybe it was because I was in a room where pets stay and on that floor I asked why I wasn’t notified and he said it was my responsibility to let him know I told him about customer service and he kept arguing with me saying it wa... read more
Business response:
Dear Christian, Thank you for reviewing our hotel. We apologize for the issues you encountered during your visit, including our staff. We understand that we failed to address your concerns promptly, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback... read more
Don’t stay here The room smelled, sheets were scratchy and the only amenity was one small bar of soap. The kitchen cabinets were all completely empty. People were ha gong outside in lot all night being loud. No one at desk after hours and no one there until 9am.
Business response:
Dear Deborah, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you wi... read more
There were no utensils in the kitchen. We checked in late so we could use kitchen for our baby until 10 am in the morning. At 10 am too there was no one at the front desk and had to wait for half hr more. Never going to stay at stay america again
Business response:
Dear Yash, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it on request to your room. We are disappointed if you were not aware of the same. Our front desk team is always attentive, but we regret if this was not your case and will check with our staff so this lapse in ... read more
Really. I don’t know which smelled worse the hallways or the room. Probably the room. Nasty, smelled like smoked bad bad bad! Burned my nose. I had go buy incense but was afraid they would catch me and charge me $250 for smoking. I won’t be back.
Business response:
Dear Keith, Thank you for being our guest and for the valuable feedback. We apologize for not meeting our commitment to providing clean and fresh accommodations and sincerely regret the inconvenience caused. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hote... read more
The hallway and the room has a musty smell. The fan over the range could not be turned off. Even though there is refrigerator and freezer in the room, it would have taken too long to make ice, and there is no other access for ice in the facility, had to walk to the closest fast food place. The shower head has some mold on it. The mattress was quite uncomfortable and should be replaced.
Business response:
Dear Steven, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret your concerns with your suite's cleanliness and maintenance of the appliances. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you while you are here. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.