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Extended Stay America Select Suites - Chicago - Lisle
- Hotels
- Lisle, IL
About this business
Location details
445 Warrenville Rd., Lisle, IL, 60532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was safe, clean and cheap. Staff was friendly and helpful. Guests were fine. Just a place to put your head down.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. We appreciate your kind comments about the warm welcome from our team and that you felt comfortable during your visit. At the same time, we regret that your overall experience did not fully meet expectations. Your feedback is valuable and helps us identify areas for continued improvement. We are always working to enhance the comfort and overall experience for our guests. We hope you will consider returning in the future and allow us the ... read more
Thank you
We had a surprisingly pleasant experience. Staff was very friendly. The room was good-size and very clean. Temperature control was simple and rapid. Entrance doors were a bit of a challenge (took plenty of effort to swing open), and the posted instructions in the entryway for how to use the phone for assistance (if no one was at the desk) were incorrect. The elevator worked, but made some unusual squeaky and banging noises...took some getting use to. Would stay again with hesitation.
Business response:
Dear Guest, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing at Extended Stay America. Sincerely, Hotel Management
Great Stay!
Not clean
Business response:
Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Room was not proper clean.Bad smell inside lobby Too much noise exhaust fan
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. A properly cleaned hotel with a welcoming lobby is essential to guest comfort, and we regret that this was not your experience. Your feedback has been shared with our housekeeping and maintenance teams. Thank you for bringing these matters to our attention. We take them seriously and are committed to improving. Please allow us to earn back your trust and serve you better. Sincerely, Hotel Management
Keycard didn’t work more than twice, I’ll be expecting a full refund as I didn’t even get to sleep there for the night because again, the keycard didn’t work more than twice so I ended up being locked out at night with no one to contact about getting into the room
Business response:
Dear Guest, We are truly sorry to read about the challenges you encountered with the key card. Our team strives to make sure each guest has a pleasant stay, so we apologize that this was not your experience. The front desk does have someone available 24/7 to offer assistance with any issues that may arise, such as key issues. If they are not at the desk or if it is after hours, just pick up the phone in the entrance, and we will get someone to assist you. You're welcome to contact the General Manager to discuss if any discou... read more
One of the worst places I've had the unfortunate luck to stay in. Dirty. Leaky toilets (heard guest complaints), elevator so loud that I wasn't sure I would make it to my floor successfully or safely, no breakfast, not even coffee in the rooms or lobby. While the TV turned on, I couldn't get it to work using the on-screen instructions, guest laundry cost $5 per load in both washer and dryer, but no supplies available (had to find a Walmart to purchase), extra fees to rent cooking and eating utensils, internet wasn't working ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Lisle
How is Extended Stay America Select Suites - Chicago - Lisle rated?
Extended Stay America Select Suites - Chicago - Lisle has a 3.6 star rating with 1,018 reviews.
When is Extended Stay America Select Suites - Chicago - Lisle open?
Extended Stay America Select Suites - Chicago - Lisle is open now. It will close tomorrow at 12:00 a.m.