Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Dear Kaye, Thank you for your feedback. We’re glad to hear you found the location convenient, as we aim to provide both comfort and accessibility for our guests. If there’s anything we can do to enhance your experience further, please don’t hesitate to share your thoughts. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management 

Business response:

Dear Metoyer, Thank you for your lovely review! We are glad that Julie made a positive impact during your stay at Extended Stay America. Our team strives to provide exceptional service, and it is wonderful to see their efforts recognized. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management 

Business response:

Dear Bruce, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the missing shower curtain and the desk issue during your stay. We understand how these details can impact your overall experience, and your comfort is a priority for us. Please know that we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope you will consider staying with us again, allowing us the opportunity to provide a much better experience.Sincerely,Hotel Management 

Business response:

Dear Barry, Thank you for sharing your thoughts with us. We aim to offer a comfortable and affordable experience, and we appreciate your observations. While our team works to maintain a clean environment, we understand expectations can vary. Your feedback is valuable, and we will continue to improve our services. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management