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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.
Business response:
Dear Russell, Thank you for your feedback. We aim to provide a comfortable stay and apologize if specific amenities were not readily available. Our staff should have informed you that kitchenware is available upon request at the front desk. Your comments about the cleanliness of the elevator are noted, and we will address this with our housekeeping team. We appreciate your input and hope to serve you better in the future.Sincerely,Hotel Management
Everything was fine but the only thing that wasn’t ok was the smell in the hallways. I’m pregnant so I don’t know if it was because my nose is more sensitive but the smell of cat urine was very strong in the hallways.
Business response:
Dear Diana, Thank you for your feedback. We’re glad to hear that most aspects of your stay met your expectations. We’re sorry to hear about the issue you encountered with the hallway odor. We strive to ensure a pleasant environment for all guests and appreciate you bringing this to our attention. We hope to provide an even better experience during your next visit.Sincerely,Hotel Management
In
Business response:
Dear Donald, Thank you for being our guest and rating us. We aim to provide excellent service and accommodation to all our guests, and we regret if your stay was less than perfect. We hope you will stay with us again and give us another opportunity to exceed your expectations the next time you are in the area.Sincerely,Hotel Management
It was comfortable acomadations.
Extended Stay hotel. One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.
Business response:
Dear Scott, Thank you for choosing Extended Stay America for your one-night stay! We're thrilled you found our bed comfortable and enjoyed your room. While we apologize for any inconvenience regarding kitchenware and ice availability, we're glad you appreciated the surrounding dining options. For future reference, kitchenware is available at the front desk upon request, and we'll ensure better communication about this. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.