Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Dear Donald, Thank you for being our guest and rating us. We aim to provide excellent service and accommodation to all our guests, and we regret if your stay was less than perfect. We hope you will stay with us again and give us another opportunity to exceed your expectations the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Scott, Thank you for choosing Extended Stay America for your one-night stay! We're thrilled you found our bed comfortable and enjoyed your room. While we apologize for any inconvenience regarding kitchenware and ice availability, we're glad you appreciated the surrounding dining options. For future reference, kitchenware is available at the front desk upon request, and we'll ensure better communication about this. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management 

Business response:

Dear Diane, Thank you for choosing to stay with us. We apologize for any inconvenience caused by the noise issues. Your comfort is important to us, and we will take steps to address this matter to ensure a more peaceful stay for all our guests. Thank you for bringing it to our attention, and we hope to welcome you back for a quieter experience at our hotel.Sincerely,Hotel Management