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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.
Business response:
Dear Albert, Thank you for choosing us and sharing your review. We apologize for not providing exceptional service and for the problems you faced. A first impression is crucial, and your experience is unique. We also apologize for any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Please give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Stunk The room stunk of cigarette smoke!
Business response:
Dear Trisha, Thank you for staying with us. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Managemen... read more
This property looks nothing like the pictures! Upon arrival, folks wee in the lobby complaining about rooms being double booked and folks walking into rooms that were already occupied!! Another couple immediately asked for a refund. And guess what the same thing happened to us! We walked in on a family with their children! We immediately asked for a full refund and a cancellation! The property smelled of garbage on the third floor and you could smell food cooking on the second. It was run down and shady looking from the lobb... read more
Business response:
Dear Florence, Thank you for selecting our hotel and taking the time to write a review. We apologize for any oversight in our hotel areas and the cleanliness issues you encountered in your suite. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here, and we certainly understand how frustrating it can be when such issues arise. We will notify our housekeeping and maintenance team of your concerns to ensure it is ... read more
After wonderful prior experiences with you guys, I had no problem spending $345 for 2 nights. However, at this location upon arrival, it took over 10 minutes to check in (we were the only guests there) because the woman working was on her phone having a screaming match with one of her friends. We finally went up to our non-smoking room and the entire floor reeked of cigarettes. Sure enough, so did our room. Our key cards get reset every time we leave the room. We have to go back to the front desk each time and the same woman... read more
Business response:
Dear Sarah, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand. However, we are sorry for not meeting your expectations this time. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.