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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not look anything like it did on website Did not have a luxury feel of extended stays that I have stayed in in the past.
Business response:
Thank you for your review. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
No pots / utensils in the room. Had to request. One pot, couple of plates/cups, eating utensils only. No coffee maker. Tub was peeling.
Business response:
Thank you for your feedback. We are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern in regard to the bathroom with our maintenance team to ensure it is fixed immediately. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Convenient location for my purpose, but a dive My check-in was fine. Courteous desk staff and quick process. Everyone I encountered who worked there was very friendly. I needed something very close to my office, so the location was perfect, and the bed was comfortable enough. However, one of the lights in the room wouldn't turn on, and the bathroom outlet didn't work, even when I tried resetting it. I didn't have time to ask for the outlet to be fixed or a new room since I was in a hurry to get to an event after my arrival... read more
Business response:
Lola, thank you for being our guest. Although you liked our convenient location and service offered by our staff, we apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Ho... read more
Too many terrible smells. Outdated furniture an unappetizing breakfast.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bad bad bad hotel Rooms smells really bad. Everything is broken inside the room. We first got into a room where the closer door and hair dryer broken with nasty smell, complained abt it got another room where phone was broken with smoking smell in non smoking room
Business response:
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
I Was Not Pleased At All.... Rude Staff And I Didn't Receive The Room I Had Reserved... And When I Asked Why They Were Rude So I Decided To Get My Refund And Had To Find Somewhere Else To Stay.....Which Was A Huge Inconvenience.. .Would Never Attempt To Stay Here Again
Business response:
First of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our h... read more
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Facility maintenance issues Certain staff and managers try to be accommodating but others act very indifferent and you can tell they really do not care about their job or the guests. One morning at 6:15 the FD worker was complaining about having to make coffee and setting up the breakfast snacks. The hotel over all looks run down and needs to be freshened up. Paint is chipped everywhere the elevator is dirty and walls have areas that need repair. my Room was a mess. the bathroom light fixture did not work. There was food ... read more
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry you encountered so many problems while you were here and inconvenience it caused. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I encourage you to try us again in the near future, I am confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.