Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for sharing your review. We are glad to read you had an excellent stay with us and loved all the aspects of our hotel. Thanks again for recommending us to the future guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Hilda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Earl, thank you for the nice rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. On behalf of everyone here, we invite you to visit us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the wonderful feedback. We are thrilled to read you loved the excellent service offered by our staff and that you were benefited with our convenient location close to your needs. Your compliments have been shared with all the team members for exceeding your expectations. Thanks once more, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Benjamin, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Steven, thanks for your kind review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-appointed room and that we were able to meet your expectations for a restful stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as our guest, and we invite you to stay again with us on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management