Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Benjamin, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Steven, thanks for your kind review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-appointed room and that we were able to meet your expectations for a restful stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as our guest, and we invite you to stay again with us on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Cole, thank you for reviewing your experience at Extended Stay America. We are happy our hospitality got us such good rating and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with the comfort of your well-appointed room. Thanks again for recommending us online, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Andrew, thank you for making Extended Stay America a part of your travel plans and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. We’ll be sure to share your compliments with our entire staff, especially with Cheryl and all of us look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for leaving us a rating. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, Hotel Management