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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall somewhat of a disappointment. Large room with big kitchen area, which is good for many guests. I would have liked the floor to be cleaned and nicer bedding.
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the cleanliness issues you experienced. Moving forward, I will be making sure our rooms are inspected thoroughly prior to guest arrivals. Still, I am glad that you enjoyed our spacious rooms and fully equipped kitchens. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ample for the cost Arrived to find room change from Queen size studio to a Full size handicap accessible room. All rooms takened, so took the Full size bed...which was not so comfortable for my 6'1 height. Room was clean, except for some carpet stains. Desk staff was short handed. Overall, a good value.
Okay place to stay at The location of this hotel is pretty convenient, has a lot of stores nearby. Room is big and has a nice Kitchen (the main reason I stayed there) with microwave, big fridge and optional pans, plates, etc. There is breakfast also... The only two things I didn't like too much were: 1) The cleaning products they use are too smelly (you can smell it the first moment you get into the room), so if you are too sensitive about it, you might not like it. 2) Walls are thin. Most of the people I saw there were smal... read more
Location, Location, Location Great Location for our needs. Close to, well you name it. Shopping, dining, entertainment. The staff could not be more helpful, courteous or professional. We stayed before and will stay again as long as the service and price is right.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that we were able to meet your expectations while you were staying with us. I am thrilled you enjoyed our convenient location, friendly staff, and reasonable rates. I will be sure to share you kind words with our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
One night stay Great stay. The room could've been cleaned a little better. There was some old coffee left in the microwave and the chairs were a little dirty but overall the stay was good. Would stay again.
Business response:
Thank you for taking the time to write a review of our property. I'm glad that you enjoyed your stay in our hotel. I will certainly share your feedback with our staff, and we will correct the concerns you had so they do not happen again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very comfortable felt like home from home. Laundry, kitchen and good hospitality was the experience I had.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our hotel and our friendly service. I will share your review with my team and we will continue to offer a great service for all of our guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Dis. Gus. Ting. Filthy lobby, smells like a homeless shelter that a locker room threw up on. Horrible way to start my stay. The room has another "fragrance" altogether, stale air, old smoke, dirty wet carpet, and the past 5 people who stayed here. For a month. Without showering or flushing. I'm trying to air it out but opening the door to the hallway could be risky (much like the parking lot). It's a sketch location with matching sketch prowlers. The safety bolt on my door is unscrewed/loose/worthless. The sheets are well wo... read more
Never again My room smelled horrible. There was nothing that I could do to make the smell go away.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations. I met with the staff, and we will go above and beyond to meet and exceed our standards in room cleanliness so this issue is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,333 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.