Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Dear Guest, Thank you for your thoughtful feedback. We sincerely regret that your visit did not reflect the quality or service you should always expect from us. It’s disappointing to hear about the challenges you experienced upon arrival. Your comments will be shared with our team for thorough review and to prevent future occurrences. We appreciate you bringing this to our attention and will strive to follow up on your concerns appropriately. We hope you will consider giving us another chance in the future to welcome you bac... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad the room met your needs, though we’re truly sorry for the distress caused by the pest concern and the condition of the carpet. What you described falls short of the standards we aim to uphold, and we understand how unsettling that must have been. We will address these matters with our pest control provider and housekeeping team to ensure the comfort and well-being of our guests. We would welcome the opportunity to make things right and have you back soon for the sea... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. Ensuring an immaculate environment is one of our top priorities, and we sincerely apologize if the housekeeping service did not meet your expectations. While rooms are designed for extended stays with kitchenettes, we understand the importance of thorough and consistent cleaning. Your concerns will be shared with the team to ensure an enhanced stay for our guests. Guest comfort and satisfaction remain our focus, and we appreciate your insights. We hope you’ll ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We understand that our towel policy may have differed from what you expected. To offer flexible and affordable stays, guests can exchange fresh towels for a small fee at the front desk. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Rasim, Thank you for posting a review of your recent stay. We are genuinely sorry for any inconvenience you faced during your time with us. We appreciate you bringing this to our attention, and we want to let you know that this is not representative of our cleanliness standards. We will address this with our housekeeping team to ensure the overall comfort of our future guests. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel M... read more

Business response:

Dear Robert, We sincerely apologize for the issues you encountered during your stay. Learning about the cleanliness and safety concerns you experienced is genuinely concerning. This does not meet the high standards we aim to maintain for our guests. We take your feedback seriously and are addressing the concerns raised to ensure improvements in both cleanliness and safety. We understand your frustration and appreciate you bringing these matters to our attention. Please know we are committed to enhancing the guest experience ... read more