Extended Stay America Select Suites - Chicago - Naperville - West

Joe 

on Expedia

a year ago

Bathroom floor sticky spots filled with dirt and debris, couldn't walk around barefoot without our feet getting filthy, the room had an extremely musty odor. But the fridge was clean and worked properly and there were no bed bugs 

Anonymous 

on Expedia

a year ago

Scary Run down. Smelled of urine in the lobby and throughout hallways. The elevator was rickety. As I found my way through the long scary hallway , I noticed several doors on rooms were cracked, a couple people were walking the halls going in and out of other rooms. When I entered the room I found unbelievably run down bed and furniture. There was black electrical tape used to hold a drawer shut. I inspected the bathroom which along with the rest of the room, looked to be last updated from the late 70’s. It appeared as if so... read more

Heather 

on Expedia

a year ago

They didn’t have a room for me 

David 

on Expedia

a year ago

Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference. 

Amy 

on Expedia

a year ago

Would not recommend We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke ... read more

Anonymous 

on Expedia

a year ago

Not really an extended stay! This property was very disappointing. It's an Extended Stay hotel but is not set up for anything of the sort! There are no extended stay amenities except for a 2-burner stovetop. But there are NO pots, pans, dishes utensils, silverware or even a stopper for the kitchen sink! It was not clean or well maintained. Many areas of the room, hallways and exterior were in disrepair. There were people smoking pot down the hall. There is no one at the front desk for customer service off hours. The front de... read more