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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty
Business response:
Dear Gaarett, Thank you for your feedback. We sincerely apologize for your experience not meeting expectations. Cleanliness is a top priority for us, and we are addressing this issue with our housekeeping team immediately. We value your input and are committed to making improvements. Thank you for bringing this to our attention and we look forward to welcoming you back soon.Sincerely,Hotel Management
Sheet
Business response:
Dear Tobias, Thank you for your feedback. It seems that there was an issue with the sheets during your stay. We take cleanliness and guest comfort very seriously and will review our procedures to ensure that such concerns are addressed. Your input is valuable to us as we strive to provide a better experience for all our guests. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Our room had cobwebs in the corner visible over the chair. Also the smell of weed in the hallways was pretty constant. Don’t ask for a new towel or it will cost you $1.75. Staff was friendly and nice though during our stay.
Business response:
Dear Angie, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the cleanliness concerns and the smell in the hallways. We understand how important a comfortable and fresh environment is and will address these matters promptly. It's encouraging to hear that you found our staff to be friendly and accommodating. We appreciate your input and are committed to making necessary improvements.Sincerely,Hotel Management
Worst hotel experience This is my very worst experience ever. We booked weeks ahead and paid in full. However when we arrived we were told that they do not have the room we reserved and sent us away. The manager did not try to help us at all. We did try to reach extended stay america help line. I talked to 3 reps including the supervisor and we were told that they will help us file a complaint which takes 48 hrs. For thw night they told us to reach out to hotels.com as hotels.com took our money.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Booked a room online, after arriving and waiting over 45 minutes for a team member to arrive to check in guest ahead of me. It was my turn to check in, I was unappologetically told "you need to ask Expedia for a refund, we have no rooms clean for you." Unacceptable after driving to hotel which was paid for ahead of time and confirmed. Then we have to call for a staff member to arrive at lobby. Terrible customer service for anyone to experience with no professionalism.
Business response:
Dear Kerri, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Never Again Staff was nice. The room on the other hand was horrible. Carpet was nasty, dressers and counter tops were peeling. The entrance door to room and bathroom were hard to open and close. The AC rattled and didn’t cool the room. Even after a disinfecting the room I still laid on a blanket from my trunk. Truly in need of an upgrade. I would have left if I could have gotten a refund.
Business response:
Dear Carmen, Thank you for your feedback. We are pleased to hear that you found our staff to be pleasant. However, we sincerely apologize for the issues you encountered with the room. Maintenance concerns regarding the carpet, furniture, doors, and AC are unacceptable. We will address these matters promptly to improve our accommodations. Your feedback is invaluable as we strive to enhance our guests' experience. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.